White Paper

The Balanced Scorecard and the Business Excellence Model

The valuable synergy that can exist between these two different tools, EFQM and BSC.

Über den Inhalt

Performance improvement is high on the agenda of many companies around the world and with the growing number of improvement models now available care has to be taken to adopt an approach that will yield the most attractive return on investment. The Balanced Scorecard (BSC) and the Business European Foundation for Quality Management Excellence Model (EFQM Excellence Model) have each been widely adopted in recent years, and are often assumed to address management issues. In this paper the author shows that the two approaches come from very different backgrounds, and are designed and implemented using different processes. The paper observes that many active users of the Business Excellence Model have chosen to adopt in parallel Balanced Scorecard as a tool for strategic management activity and highlights the valuable synergy that can exist between these two different tools.
Teilen Sie diese Ressource

Über den Autor

Gavin Lawrie
Gavin Lawrie is a classically trained and experienced strategic management consultant. He is one of the UK's leading experts on strategic Performance Management and Balanced Scorecard design. His expertise derives from his leadership of projects in these fields for major organizations around the globe across many sectors, and from working on the development of Balanced Scorecards with David Norton and Robert Kaplan, the concept's creators. Prior to founding 2GC in April 1999, Gavin was a leading member of the International Balanced Scorecard Practice of Renaissance Worldwide. Gavin holds an MBA degree from London Business School, and a BEng Degree from the University of London. He is a member of the Chartered Institute of Marketing, and the Strategic Planning Society. Gavin is an acclaimed speaker at conferences and seminars on issues surrounding the development and implementation of Performance Management systems and Balanced Scorecards

Bringen Sie diese Lösung in Ihr Unternehmen