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The healthcare industry faces many intense challenges, including rising costs, declining profitability and the need of increase processes efficiency. In addition, the industry has to deal with a business consolidation environment, introduction of new technologies, new regulations, and at the same time confront constant pressure to improve the safety and quality of care.

SoftExpert offers the industry´s most advanced and comprehensive software suite that allows healthcare organizations to become compliant with multiple standards, regulations and initiatives, such as JCAHO, NIAHO, ACI and HIPPA, in a single easy-to-use, accessible and secure system. SoftExpert offers an integrated regulatory compliance solution for the healthcare industry for successfully meeting compliance requirements while lowering the associated costs that can otherwise be substantial.

The solution enables healthcare companies to continuously improve their process allowing them to meet regulatory demands effectively and at the same time reducing the workload.

Through a powerful support tool for collaboration, SoftExpert Excellence Suite helps the workforce breaking departmental boundaries, allowing them to play a central role in risks mitigation and making smart improvements in the way the organization serves its patients.

SoftExpert Excellence Suite helps to standardize procedures and optimize resources, by delivering content such as protocols and policies, turning it readily available, to ensure accuracy and efficiency in patient care.

The Suite simplifies excellence and compliance management processes, allowing managers to real-time track the organizational performance through KPIs, control charts, dashboards, balanced scorecards and others, showing a clear view of the gaps and turning into a solid and targeted HR development plan to improve quality of care and avoid near-misses and medical errors.


SoftExpert ensures a trustworthy, traceable and dynamic process and document management solution. This is very important for companies like ours, where complying procedures and standards is essential for business success.

Marcia Cruz Valiati
Technical Manager
Kley Hertz


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Macro process mapping
Business process modeling
Procedures, protocols and policies management
Audit control
KPI management
Strategy management
Risk assessment
Competence management


  • Improve productivity by optimizing key business processes.
  • Automate processes and enhance effectiveness and efficiency in care protocols.
  • Remove manual tasks, automate business policies and best practices, increasing personal and organizational productivity.
  • Manage quality issues through a powerful CAPA solution, enabling systematic investigation, root cause analysis and action plan.
  • Make better decisions through real-time insight into key metrics, proactive alerts and notifications about key performance indicators.
  • Control incidents and claims raising the feeling of quality and reputation to patients and community.
  • Assess process risks in a more efficient way, preserving financial resources and maintaining a safe healthcare environment.
  • Plan effective training programs, lining up to corporate objectives and improving skills of the staff teams.
  • Run process and departmental audits focusing the efforts on compliance gaps, and reduce organizational vulnerability.

About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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