Back to top
SoftExpert no LinkedIn SoftExpert no Twitter SoftExpert no Facebook SoftExpert no Youtube

Integration services integrate SoftExpert solutions with other applications and provide the availability of interfaces and mechanisms for exchanging data with applications from other suppliers.

These services guarantee information integrity between applications and the elimination of rework, providing productivity gains in daily operations.

SoftExpert integration services open the doors for an endless number of possibilities for exchanging data between applications, offering the customer full autonomy for the automation of his/her processes involving solutions from different suppliers.

Connector Installation

The connectors developed by SoftExpert enable automatic and natural integration with diverse applications that complement and enhance the benefits of adopting an integrated management system.

In order for the organization to enjoy all the advantages offered by gains in productivity and quality through the use of SoftExpert connectors, it is of utmost importance that these connectors are properly installed and configured by specialized personnel.

The Connector Installation service assures perfect integration of connectors to the customer's IT environment. The entire process is performed according to the standard installation and configuration procedures defined by SoftExpert, giving assertiveness and tranquility to the process.

Customer Benefits

  • Specialized professionals dedicated to connector installation in the customer's IT environment.
  • Installation execution according to standards that assure process quality.
  • Guarantee of environment conformity with pre-defined requirements.
  • Fast and safe installation and configuration, with minimum interference to the environment.
  • Installation approval to ensure intended integration.

Main Activities

  • Installation of acquired connectors.
  • Configuration of connectors to run in customer's environment.
  • Approve SoftExpert application functionalities that integrate with the integrated software via connector.

Main Deliverables

  • Connectors installed according to standards.
  • Connectors approved regarding interactions with the environment.
  • Execution of service documentation.

Integration with Microsoft Active Directory

Practicality and speed in managing user accounts. These are the main highlights of SoftExpert application integration with Microsoft Active Directory (AD). A direct reflection of this integration is the speed with which application access and user convenience is granted, making it unnecessary to memorize an additional user name and password (among many others).

Integration with Active Directory eliminates the need for manually recording and maintaining administrative information, i.e., that linked to users, departments and functions (organizational structure). Processes linked to updates, deactivation and inclusion of this information are all set to occur automatically and in sync with changes made in Active Directory.

Through configuration and specific routines, data related to users, departments and positions are imported into the administration and configuration modules of SoftExpert applications.

An additional benefit obtained by integrating with Active Directory is the possibility of performing a single sign-on, that is, once connected to the network, the user does not need to enter the username and password to access SoftExpert applications. Authentication to the network enables access to applications as well. Single sign-on enabling should be linked to consistent security and authentication corporate policies.

Modalities

Integration with AD comprises the following implementation modalities: Standard and Advanced. Each one has its own characteristics, advantages, disadvantages and implementation effort. Below you can see detailed information about each one.

"Standard" modality

Scope

  • AD authentication.
  • Synchronization of user ID, login, name and e-mail in AD with the SoftExpert application. Synchronization can be scheduled to run at specified intervals of time (general synchronization of all users) or the system can be configured to perform synchronization whenever the user logs into the system (individual synchronization, only for the user who logs into the system).

Advantages

  • Single repository for user authentication.
  • Quick implementation.
  • Enables single sign-on (SSO) (check item 8. Restrictions).
  • New users registered in AD are imported into the SoftExpert application during synchronization, with minimum information required for access (user ID, login, name, e-mail).
  • If there are changes to information such as the AD User Name or E-mail, these are changed in the SoftExpert application upon synchronization.
  • Users deleted in AD are automatically disabled in the SoftExpert application upon synchronization.

Disadvantages

  • After the synchronization, new users registered in AD only have access to the SoftExpert application after manual change of the access group, department and position.
  • If you do not use a filter to identify AD users to be considered for synchronization, all registered users are automatically imported into the AD SoftExpert application after the synchronization.

Implementation effort

  • Minimum: only the field chosen for storage of the user ID in AD should be the same as the user ID in SE Suite.
  • Data such as user ID, login, name and e-mail should be all completed in the AD.

"Advanced" modality

Scope

  • AD authentication.
  • Synchronization of user ID, login, name, e-mail, department and position in AD with the SoftExpert application. Synchronization can be scheduled to run at specified intervals of time (general synchronization of all users) or the system can be configured to perform synchronization whenever the user logs into the system (individual synchronization, only for the user who logs into the system).
  • Department and position control via AD.

Advantages

  • Single repository for user authentication.
  • Enables single sign-on (SSO) (check item 8. Restrictions).
  • New users registered in AD are imported into the SoftExpert application during synchronization with the necessary access information (user ID, login, name, e-mail, department and position).
  • If there are changes to AD user information such as Name, E-mail, Department or Position, they are changed in the SoftExpert application upon synchronization.
  • Users deleted in AD are automatically disabled in the SoftExpert application upon synchronization.
  • New users can now access the system automatically if a default access group for new users is set.

Disadvantages

  • The descriptions of department and position that are defined for users within the AD should always be equal for the same department and position, otherwise, the system creates separate records for the same department/position within the SoftExpert application. Example:
    • User "A" -> Department: Technology -> Position: Analyst
    • User "B" -> Department: Tech. -> Position: Technology Analyst

In practice, users "A" and "B" work in the same department (technology) and have the same position (Technology Analyst). However, because they are written differently, the synchronization operation will create two departments (Technology and Tech) and two positions (Analyst and Technology Analyst) in the SoftExpert application.
Likewise, if departments and positions have already been registered manually within the SoftExpert application, a description of these must match exactly the descriptions entered in the AD. Otherwise duplicates can occur, as explained in the example above.

  • There should be extreme care over the manipulation of department and position information in AD and SoftExpert applications, so that this information does not get duplicated in SoftExpert applications.
  • If you do not use a filter to identify AD users to be considered for synchronization, all registered users are automatically imported into the AD SoftExpert application after the synchronization.

Implementation effort

  • Medium.
  • The content of the user ID, department and position field in AD should be exactly the same as those adopted in the SoftExpert application.
  • All AD users that have access to the system should have the user ID, login, name, and e-mail, department and position fields properly completed and verified in AD.

Modality Comparison Table

Features/Modalities Light Standard Advanced
Authentication
Single sign-on (SSO) (check item 8. Restrictions)
Individual sync on login -
General synchronization via scheduling -
Department and position - -

Customer Benefits

  • Elimination of the need to manually re-register user, department and position data.
  • Maintenance of a single data repository for system administration purposes.
  • Changes in access rules due to admissions, dismissals, leaves and transfers of users are managed in just one place.
  • Information integrity between the two repositories.
  • Fast release of applications to users in implementation processes.
  • Possibility of relocating IT human resources to activities that add greater value.

Main Activities

  • Based on the customer scenario and its requirements, set the modality (Light, Standard or Advanced) to be implemented.
  • Make sure that data from AD and the SoftExpert application are within the conditions set by the chosen modality.
  • Evaluate with the customer the option to enable or disable the single sign-on feature.
  • Approve the integration with SSO in the selected modality, if needed.
  • Integration and systemic transfer using the customer's IT team.

Integrations with Other Applications

The saying that no system can be considered an island is truer today than ever before. Just as the processes of an organization are interconnected, the same is true concerning the support of these processes. Current technology enables applications from different suppliers to be integrated intelligently and productively, raising the benefits of Information Technology to differentiated levels for the organizations.

The integration architecture of SoftExpert applications complies with the main interface needs that the market demands during the integration implementation process. In addition to the support for using this architecture, specific import and export needs or direct integration with systems or external environments can be worked as a customization.

Through the use of technologies as tools of ETL (Extract-Transform-Load), Web Services, API's and the SoftExpert native integration mechanism, specific integration needs can be worked case by case in the customer's environment.

Integration between applications is one of the best options for avoiding data input redundancy and guaranteeing its integrity, since there is only one input port for the information. Furthermore, significant gains are obtained in terms of saving time and the smooth flowing of processes.

Customer Benefits

  • Better data integrity.
  • Increased flow of processes.
  • Enhanced benefits of the application involved in the integration.
  • Savings in time and effort for the users.

Main Activities

  • Analyze the scenario exposed by customer and assess feasibility of the integration demanded.
  • Suggest integration options, specifying effort, impact, the advantages and disadvantages of each alternative.
  • Implement the integration modality chosen in the customer's environment.
  • Together with the customer, evaluate the results obtained with the integration.

Main Deliverables

  • Technical specification of the integration to be performed.
  • Developed integration routines (when applicable).
  • Integration connectors configured and installed in customer's environment (when applicable).

About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

Share
Follow Us
Contacts

Comercial - sales@softexpert.com   Partners


Ombudsman - ombudsman@softexpert.com

Copyright © SoftExpert Software for Performance Excellence.
All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.