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IT Service Management [ITSM]

Overview

SoftExpert ITSM is a powerful but easy-to-use, modular and cost-effective ITIL® based software suite for automating and improving IT service requests, incident and problem management, configuration management, and IT human resources.

SoftExpert ITSM allows organizations of all sizes and in every industry to improve IT governance, optimize service levels, boost productivity and reduce related costs, aligning IT infrastructure management with strategic business objectives.

IT Service Management Management [ITSM] IT Service Management [ITSM]

SoftExpert ITSM software incorporates ITIL® and other widely adopted best practice frameworks, integrating service requests, incident and problem management, configuration management and IT human resource management in a single platform, bringing together the best in management practices and the best in technology.

Service Requests: Seamlessly integrates service requests with resources, portfolio and project management. Effectively and efficiently manages IT service requests, resources, budgets and projects, delivering new IT initiatives on time, on budget and according to specifications.

Incident and Problem Management: Automates the entire incident and problem management lifecycle through a configurable workflow engine, ensuring critical IT service continuity. Analytical reports provide accurate, relevant and timely information in order to act to ensure compliance and business continuity.

Configuration Management: Control and protect IT resources deployment by streamlining configuration management processes. Managers can easily define and enforce standardized change processes, securing the correct level of notification and minimum user impact.

IT Human Resource Management: Single and centralized view of the enterprise-wide IT resource supply, demand and skill-level information, allowing for better management and use of IT infrastructure. Managers can ensure that IT teams are growing with the business while implementing individual development and training plans, and continuous employee performance evaluations.

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SoftExpert ITSM - Product Video Overview

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Screenshots (Click to Enlarge)

IT strategy
Service catalog
Process BPMN based
IT KPI's
Incident management
Problem management
Project control
Operational portals
Forms design

The Challenge

Delivering information technology service excellence enables IT to move from simply supporting the business to helping to innovate and optimize the business.

One of the main ITSM challenge is designing and deploying IT services that support business goals and enhance the efficiency of day-to-day operations to deliver high-quality services and improve customer satisfaction.

Silos of people, processes, information and technology can create barriers of inefficiency and make it difficult to agree on service priorities. Lack of visibility into critical information and inefficient workflows make it difficult to understand service context.

Finally, regulatory requirements or business compliance with SOX, COBIT, ISO 20000/ITIL, ISO 27001, CMMI, and others, brings additional complex challenges.

COBIT® is trademark registered by ISACA in the U.S. and other countries

ROI

Return on Investment in IT Service Management

Traditionally, when enterprise professionals discuss the Return of an Investment, they are mostly thinking of "financial" benefits. Today, organizations must also consider the "non financial" benefits of an investment.

Financial Benefits include impacts on the organization's budget and finances, e.g., cost reductions or revenue increases.

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About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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