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How can they help in managing a Project Management Office

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Defining indicators that shows the performance of a Project Management Office (PMO) to meet the expectations of its stakeholders, or to motivate organizational changes, has become the main tool to demonstrate and monitor its value, justify its existence and promote its growth. Establishing and...

Maria Angélica Castellani is a managing partner at FIXE Consulting & Training with over 20 years’ experience in Project Management and Process Improvement and PMO Implementation. She has a degree in Computer Science from Universidad Nacional de La Plata (Argentina) and MBAs in Project Management and International Business from FGV (Brazil). She is also a Project Management professor in various institutions and co-author of the project management book “Gestão de Projetos: Teoria, Prática e Tendências”.







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Managing the transition from ISO/TS 16949 to IATF 16949

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ISO/TS 16949, a technical specification for automotive sector quality management systems, has become one of the most widely used international standards in the automotive industry, harmonizing the different assessment and certification systems in the global automotive supply chain. On October...

Paul Hardiman is recognized globally as an expert in the Automotive Quality Management Specification ISO/TS 16949 and is the only European to be qualified by the Japan Institute of Plant Maintenance (JIPM) as a Total Productive Maintenance (TPM) award assessor. With over 35 years of industry auditing and training experience, Paul has developed a global network of partners with a wide range expertise. He is the founder of Quality Partner Limited, a company specialized in meeting all Management System and Total Productive Maintenance training and implementation needs.





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Risk Management for Project Leaders

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Risk management is a key aspect for projects to succeed and have lasting results. Proactively identifying and mitigating risks means that fewer issues will arise on projects. Nevertheless, in many situations, project managers are good with events, tasks and processes, but lacks leadership and...

Ms. Susanne Madsen provides executive coaching, leadership development, project management training and consults with organizations on how to improve their project leadership capabilities. Prior to this, she spent 17 years leading large change programmes of up to $30 million for organizations such as Standard Bank, Citigroup and JP Morgan Chase. She is a fully qualified Corporate and Executive coach and a member of the Association for Project Management (APM).







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Common Pitfalls of ISO/IEC 27001 Implementation/Certification Project

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The number of companies looking for an ISO/IEC 27001 certification is increasing. The marketplace is concerned in improving information security management system (ISMS), with policies and procedures that includes all legal, physical and technical controls. This initiative delivers significant...

Mr. Gabor Egei has been working for many years as information security consultant, auditor and advisor. Mr. Egei is experienced in security policies definition and implementation, business impact analysis and risk assessment. He holds also certification on ISO 27001, ISO 27005, CISA and CIRSC.







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Project Communication Management

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Project communication is an integral part of your project and, if communications fail, then your project will also fail. Communication management focuses on making sure that stakeholders are understood in terms of their communications needs. It also involves determining what communication outputs...

Shabnam has over 25 years of experience as a project and operations manager in the IT industry. She has an MBA in Information Systems and is a certified Project Management Professional (PMP) with a passion for imparting training in project management.

She is the author of a proprietary project delivery methodology and has spent many years in training project managers in the US, Europe, UAE and Asia. Currently Shabnam specializes in delivering PMP training - both classroom and online - and can be contacted at shabnamsuri@hotmail.com.







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Corrective Action or Preventative Action - The new risk based methodology for ISO 9001:2015

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The new ISO 9001:2015 was improved to respond to the last marketplace trends. Its structure was rewritten according to the HLS (High Level Structure), to make it easier to use in conjunction with other management system standards, but one of the key and most significant changes comes with the...

Jason Teliszczak founded JT Environmental Consulting, Inc. over 15 years ago. JT Environmental now assists non-for-profits up to Fortune 500 clients and has certified and qualified consultants located throughout the USA, South America, Asia, Australia, as well within the UK.







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Incident vs. Problem: How to differentiate and manage it

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The objective of Incident Management is to restore the service as quickly as possible to meet Service Level Agreements (SLAs) while the emphasis of Problem Management is to resolve the root cause of errors and to find permanent solutions. Unfortunately today, many organizations do not manage...

An International Business Manager at SoftExpert, Gustavo Oliveira has over 10 years experience in the financial and business development field working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a senior project consultant. Now working in the software industry for business excellence, Gustavo has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts – Dartmouth (USA) and can be contacted via e-mail gustavo.oliveira@softexpert.com





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IT Governance vs. Compliance - Taking Back the Strategy High Ground

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One of the most critical challenges IT departments have is ensuring their IT strategy underpins the business strategy, and more importantly, is seen and understood by the business to underpin its strategy while adding value. Establishing an IT governance model is the tool and method which allows...

Peter Hubbard is a principal ITSM consultant for Pink Elephant with more than 17 years of experience in ITSM. He has been involved in assisting organizations from national government to small scale businesses understand their IT service management needs.





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7 Essential Practices for Optimizing Enterprise Content Management (ECM)

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As we move into the digital age, organizations are facing several challenges with content creation and management in addition to secure distribution of content and knowledge. Managing unstructured content created during the normal course of doing business requires not only major effort, but also...

Tobias SchroederAbout | Tobias Schroeder

Softexpert’s Product Marketing Manager, Tobias Schroeder has 10 years of experience in the software industry for excellence management, working as system analyst, business analyst and product manager. Holds a certificate in Computer Science from the Santa Catarina State University and an MBA in Strategic Management from Federal University of Paraná.



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Adding value to the company from the perspective of EHSM

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The environmental, health and safety (EHS) departments are entities commonly found within companies who consider environmental protection, occupational health and safety at work as important as providing quality products, and therefore have managers and departments responsible for these...

An International Product and Market Manager at SoftExpert, Gus Oliveira has over 10 years experience in the financial and business development field working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a project consultant. Now working in the software industry for business excellence, Gus has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts - Dartmouth (USA) and can be contacted via e-mail gustavo.oliveira@softexpert.com.




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Challenges faced in ITIL, Cobit and ISO/IEC 27002 application

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Considering today's IT environment and the abundance of standards that can be applied to information systems, each organization has the challenge of choosing the most appropriate combination of standards to meet its needs. It is no simple task for IT to define its objectives, services and the need...

Tobias SchroederAbout | Tobias Schroeder

Softexpert’s Product Marketing Manager, Tobias Schroeder has 10 years of experience in the software industry for excellence management, working as system analyst, business analyst and product manager. Holds a certificate in Computer Science from the Santa Catarina State University and an MBA in Strategic Management from Federal University of Paraná.



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Project Risk Management Made Easy

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The difference between a reactive and a proactive project manager is that a reactive project manager, only deals with risks after they have come to fruition and have become a problem. Meanwhile, a proactive project manager, manages their project risks before they can ever become an issue and create...

An International Product and Market Manager at SoftExpert, Gus Oliveira has over 10 years experience in the financial and business development field working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a project consultant. Now working in the software industry for business excellence, Gus has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts - Dartmouth (USA) and can be contacted via e-mail gustavo.oliveira@softexpert.com.




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ITSM in the Cloud

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Cloud services have been used since the 1990s but in the last three to five years, it has become a real driving force. More than 70% of businesses are considering using private cloud services and they are driven by speed, flexibility and economics. In this webinar, Rick Leopoldi will be talking...

Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.





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IT strategy maps: an effective tool for corporate alignment

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Aligning IT and business strategy remains the top business IT issues year after year. But no matter how much focus this subject receives, little progress seems to be made. In this webinar, this subject will be exploited based on two recommendations: that firms start measuring strategic alignment;...

Tobias SchroederAbout | Tobias Schroeder

Softexpert’s Product Marketing Manager, Tobias Schroeder has 10 years of experience in the software industry for excellence management, working as system analyst, business analyst and product manager. Holds a certificate in Computer Science from the Santa Catarina State University and an MBA in Strategic Management from Federal University of Paraná.



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Unveiling the performance and potential matrix - "9 Box"

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It is crucial for companies to identify who their real talents are and, in turn, offer them the opportunity for growth and development. At this point, organizations need tools that are not subjective, but that are able to offer a process where they can sort and view people and teams to retain...

Gus Oliveira Gus Oliveira |
An International Relations Manager at SoftExpert, Gus Oliveira has over 10 years experience in the financial and business development field working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a senior project consultant. Now working in the software industry for business excellence, Gus has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts – Dartmouth (USA) and can be contacted via e-mail gustavo.oliveira@softexpert.com.




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Enterprise data strategy – what do I do with all these data?

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Data is growing in volume. Reports demonstrate that companies are seeing an average year over year growth in data volume of 38%. However, data is growing in complexity and variety as well as volume. Between data warehouses, data marts, enterprise applications, external unstructured or social data,...

About | Tobias Schroeder

Softexpert’s Product Marketing Manager, Tobias Schroeder has 10 years of experience in the software industry for excellence management, working as system analyst, business analyst and product manager. Holds a certificate in Computer Science from the Santa Catarina State University and an MBA in Strategic Management from Federal University of Paraná.



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What is Next for the Financial Service Industry?

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Financial services industry (FSI) is challenged on many fronts, all of them to some degree intertwined, and all of them critical to restoring the health and sustainable growth of the industry. Some of the major FSI IT challenges are the same ones IT managers in all industries are facing. These...

Softexpert’s Product Marketing Manager, Tobias Schroeder has 10 years of experience in the software industry for excellence management, working as system analyst, business analyst and product manager. Holds a certificate in Computer Science from the Santa Catarina State University and an MBA in Strategic Management from Federal University of Paraná.



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ISO 26000 - Incorporating social responsibility into the business strategy

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Organizations cannot sustain their business without proper accountability on how their activities impact society and the environment. In many countries, legislations require the disclosure of informations about social responsibility and the actions taken to reduce impact. Therefore, neglecting to...

About | Leandro Venturi

Sales Consultant at SoftExpert, with over 8 years of experience in the software industry for excellence management, Leandro Venturi served in various projects to implement management systems in Brazil and Asia.



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Food safety and traceability: concerns and capabilities in the food and beverage industry

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Despite all the concerns to handle the complexities of the food and beverage industry, like challenges of quality, perishability, adverse events, and the demand for faster inventory turns and deliveries, two key factors continue to push the industry efforts: the customer and compliance. The last...

About | Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for eight years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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8 reasons to implement a strategy for content and knowledge management

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The importance of simple, but advanced, solutions which can improve the management of corporate information has been a frequent discussion among executives, analysts and researchers seeking strategies to improve the management of the huge amount of information generated by the organizations. The...

About | Gustavo Oliveira

An International Business Manager at SoftExpert, Gustavo Oliveira has over 10 years experience in the financial and business development field working in large companies both in the United States and in Brazil as a financial analyst, business strategy consultant and a senior project consultant. Now working in the software industry for business excellence, Gustavo has a degree in Business Administration as well as a degree in Economics from The University of Massachusetts – Dartmouth (USA) and can be contacted via e-mail gustavo.oliveira@softexpert.com



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Risk x Uncertainty: A Better Perspective for Enterprise Risk Management

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As more and more companies implement Enterprise Risk Management (ERM) programs, visionary companies are moving beyond risk avoiding and compliance to adopt the upside of risk. Many organizations believe that "managing risk" is just a way to avoid loss. But by taking a strategic view, leading...

About | Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for eight years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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Organizational approach on Service Level Management: aligning IT to business

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Business strategies in most organizations include goals, objetives and targets that will be translated into tactics for reducing costs, improve revenue and increase performance. As operational departments work on these tactics and measure their results, the IT department seems to lack the proper...

About | Leandro

With over 7 years experience in the software industry, Leandro has worked as a consultant on quality management software projects in both South America and Asia, helping customers to overcome business challenges on quality management. ITIL certified, he has a degree in information systems and a major in systems analysis. He is currently Product and Market Manager for SoftExpert EQM, EHSM and ITSM solutions.



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A practical demonstration of building an effective enterprise-wide action plan model (PDCA)

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Regardless of their size or industry, organizations have been struggling to keep track of the ever increasing number of actions raised across the business on a daily basis. General business issues tracking, strategic initiatives, work activity management systems, Quality Control Circles (QCC),...

About | Carlos Aggio

Over the last ten years, Carlos has actively participated in various software implementations & consulting projects across South & North America, Europe and Asia-Pacific. He has developed extensive knowledge within mining, energy, transport, services and retail industries. His experience spans a wide variety of enterprise software applications such as IT Governance, Compliance & Quality Management, Enterprise Content Management [ECM], Business Process Management [BPM], Workflow Automation, Performance Management (Scorecard/KPIs), Project Management, Enterprise Action Planning, among others. Currently, he leads Quality, Business Improvement & Information Management practices in Melbourne, Australia.



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How to Implement a Profit Sharing Program in a Simple and Effective Way

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Prominent companies understand that employee performance is tied directly to how vested employees feel in the company they work for. That's why many companies have begun to implement profit sharing plans as they can be a powerful incentive for employees to work harder for the company and gain...

About | Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for eight years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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Quality Management In the High Tech Industry: Distinguishing Leaders From Followers

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There are many factors that separate leading organizations from followers, and the way leaders manage quality in their organization is one of those factors. From risk to product safety, compliance or industry standards, managing quality in high tech industries is a challenge.In this scenario, how...

About | Leandro Venturi

SoftExpert’s Product & Market Manager of EQM/EHSM/ITSM Solutions
With over 7 years experience in the software industry, Leandro has worked as a consultant on quality management software projects in both South America and Asia, helping customers to overcome business challenges on quality management. ITIL certified, he has a degree in information systems and a major in systems analysis.



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ISO 50001 and the Strategic Energy Management

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It is a common agreement among specialists from all over the world that energy management has become a fundamental issue for organizations. Recent studies about energy consumption indicate that over the next 30 years energy consumption will increase more than 30%, compared to 2012. On the other...

About | Leandro Venturi SoftExpert’s Product & Market Manager of EQM/EHSM/ITSM Solutions With over 7 years experience in the software industry, Leandro has worked as a consultant on quality management software projects in both South America and Asia, helping customers to overcome business challenges on quality management. ITIL certified, he has a degree in information systems and a major in systems analysis. He is currently Product and Market Manager for SoftExpert EQM, EHSM and ITSM solutions.



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Making it to the top: how PLM & ERP integration can drive your manufacturing performance to the next level

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PLM (Product Lifecycle Management) and ERP (Enterprise Resource Planning) are two of the main system environments in many companies. Due to their different processes, ways of working and existing system solutions, full connection of both environments in one system is barely possible nor does it...

About | André Gontarski
SoftExpert Product & Market manager for EAM and PLM solutions, Andre's B.Sc in Industrial Engineering is focused on Product Development and Productive Systems. He has 9 years of experience comprising Brazilian and European markets, carrying enterprise-wide consulting experience across large size companies. He also had the opportunity to be in charge of strategic projects



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Promoting Business Convergence with Risk-Based Internal Auditing

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Living in the age of risk management, internal auditors are no longer limited to audit management. They are now in a position to change the business perspective by providing assurance that significant risks are under control. As a result, many organizations now turn to internal auditing as an...

About | Tobias Schroeder

SoftExpert’s Product & Market Manager of CPM/GRC Solutions
Expert in Business Management with a degree in Computer Science, holds certifications in risk management, Certified by the International HACCP Alliance, and performance management, with great participation in various projects on Balanced Scorecard Methodology in public and private companies, he has been working for seven years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.            



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The Role of Six Sigma in Creating and Executing the Organizational Strategy

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For nearly 30 years organizations have been using the Six Sigma methodology to help cut waste and costs, and boost profits. However, they can also provide a marked advantage when it comes to developing and executing the organizational strategy, transforming a complex annual plan into a concise...

About | Roberto Ortiz

SoftExpert’s Product & Market Manager for ITSM and PPM Solutions
Roberto Ortiz has been working in the IT field for over 15 years as a systems analyst, business analyst, and consultant for large national and international companies in various industries, including: automotive, food and beverage, healthcare, high-tech, manufacturing, retail, and transportation. Mr. Ortiz holds an MBA degree from the Georgia State University, USA, and is a Six Sigma, PMP and ITIL certified professional.



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PAS 55: First steps to understand these good practices in asset management

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In a globalized world, is increasing the need to move from effectiveness to efficiency in relation to asset management. Being focused on improving the asset throughout its productive life, we see numerous opportunities for improvement that the useful life extends to the fullest.PAS 55 has been an...

About | André Gontarski

SoftExpert Product & Market manager for EAM and PLM solutions, Andre's B.Sc in Industrial Engineering is focused on Product Development and Productive Systems. He has 9 years of experience comprising Brazilian and European markets, carrying enterprise-wide consulting experience across large size companies. He also had the opportunity to be in charge of strategic projects.



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Bill of Materials - Excellence from Conception to Manufacture

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Achieving an accurate and up-to-date view of the products and their components is an increasing challenge to be overcome by the industries in this current competitive and accelerated economic scenario. Some questions are frequently raised: How to manage the great number of options and alternatives...

About | André Gontarski
SoftExpert Product & Market manager for EAM and PLM solutions, Andre's B.Sc in Industrial Engineering is focused on Product Development and Productive Systems. He has 8 years of experience comprising Brazilian and European markets, carrying enterprise-wide consulting experience across large size companies. He also had the opportunity to be in charge of strategic projects.



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Back to the Basis on Corporate Performance Management

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Any organisation wanting to respond quickly and effectively to changing business conditions and really understand performance to stay ahead of the competition, must adopt the Corporate Performance Management (CPM) approach. CPM is not a new concept, but it still allows organisations to drive...

About | Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for seven years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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Project Management Best Practices for Professional Services Organizations

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If there is any type of organization that can best demonstrate the value of project management, it would be professional services organizations (PSOs). Professional services organizations – in consulting, technology implementation, engineering, manufacturing, and other disciplines –...

About | Roberto Ortiz
Roberto Ortiz has been working in the IT field for over 15 years as a systems analyst, business analyst, and consultant for large national and international companies in various industries, including: automotive, food and beverage, healthcare, high-tech, manufacturing, retail, and transportation. Mr. Ortiz holds an MBA degree from the Georgia State University, USA and is ITIL V3 certified.



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Unlocking the Real Potential of an Integrated GRC Program

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The old model of risk and compliance management is a recipe for failure. Organizations have been reactive, depending on manual or specific solutions. This means the business becomes extremely fragmented, forced to manage individual efforts that do not relate to a broader risk and compliance...

About Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for seven years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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Strategy Map: the foundation of a strategically aligned organization

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Strategy is one of the most poorly understood management topics. Most strategic planning consists of merely issuing goals and assigning projects and tasks, then producing a giant report that no one ever reads. Strategy Mapping, developed by Norton and Kaplan at the Harvard Business School,...

About Tobias Schroeder

Softexpert’s Product & Market Manager of CPM/GRC Solutions. Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for seven years at SoftExpert as product and market analyst for CPM, GRC and ERM solutions.



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Earned Value Management

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Being able to anticipate potential problems of a project seems to get more complex the larger the initiative and broader the project scope. Good planning coupled with effective use of the Earned Value Management (EVM) technique will reduce a large amount of issues arising out of schedule and cost...

Roberto Ortiz
SoftExpert Product & Market Analyst of PPM Solution
Roberto Ortiz has been working in the IT field for over 15 years as a systems and business analyst, and consultant in large national and international companies. Mr. Ortiz holds an MBA degree in Information Systems from Georgia State University, USA. As the PLM specialist, he has the worldwide responsibility for successful realization of Softexpert's Product Lifecycle Management solution.



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Dashboarding & Scorecarding: track performance and reach results

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Corporate Performance Management has been evolving fast in the current business scenario. Therefore vendors are offering important features along with significant benefits that are quickly absorbed by organizations. This cycle demands manager to be up to date and challenges suppliers to comply...

Tobias Schroeder
Expert in Business Management with a degree in Computer Science, holds certifications in risk management, certified by the International HACCP Alliance, and performance management, where had great participation in various projects on Balanced Scorecard Methodology in public and private companies. Has been working for six years at SoftExpert as product and market analyst for ERM, GRC, EHSM and CPM solutions.



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About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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