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SoftExpert offers a service hours pack that enables a quick, practical and controlled way of requesting and hiring SoftExpert services.†

The service hours pack enables the hiring of any service described in this services catalog*, through a simple, flexible contract model and which suits with your budget.

The service hours pack can be acquired in modalities, providing savings and practicality.


Modality Monthly hours Use Policy Minimum hired time
Express 8 to 32 Cumulative hours 12 meses
Workgroup 40 to 72 Cumulative hours 12 months
Enterprise 80 upwards Cumulative hours 12 months

Customer Benefits

  • Possibility of using all services in the services catalog*.
  • Hourly rate according to modality.
  • Pre-approved quote in advance.
  • Fixed invoicing and easily absorbed monthly.
  • Annual budget administration facilitated.
  • Absence of internal bureaucracy for the approval of new demands.
  • Cumulative use of hours during the term of the contract.
  • Cumulative use of hours for bigger projects (e.g. Isosystem migration to SE Suite or the implementation of new products in new departments).
  • Possibility of adding hours during term of contract.

Main Activities

  • Expert consultancy in new SoftExpert products;
  • Process Mapping, Automation and Measuring;
  • Remote and in person training;
  • Standard and customized Elearning;
  • Application Customizations;
  • Report Customizations;
  • Development of SE BI Analysis Panels;
  • Development of Database Scripts;
  • Integrations with other applications (ERPs and others);
  • Integration with Microsoft AD;
  • Application Performance Optimization;
  • Connector Installation;
  • Pre-Audit Assistance;
  • Project Management;
  • Implementation Services (Discovery, parameterizations, training, go-live);
  • Installation, recovery of installations, conversions and migrations;
  • Pre-project for Data Migration;
  • Data Migration;
  • System Acceptance Test;
  • Assistance for Support Team;
  • Application Updating;
  • Advanced Support (Application operating environment);
  • Configuration for External Access;
  • Remote System Administration (RSA);
  • Remote support for End Users (RHD);
  • Validation Kit;
  • Validation Services;
  • Protocol Execution Services.

Main Deliverables

  • In addition to the deliverables provided in each one of the services, the customer will receive a monthly statement with their current balance of hours as well as a summary of the activities performed that month.

About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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