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SE Request
Service Request Management

Overview

SE Request is a system focused on Service Request Management. It offers resources designed to manage the entire request lifecycle, from its beginning to its end. It offers approval controls, service effectiveness, analysis, searches, and reports that give users a quick overview of all requests.

The solution streamlines teamwork through a powerful mechanism that controls pending items and automatically notifies those individuals responsible for the service automatically via e-mail. This guarantees managers and their teams a simple and effective control over their objectives and priorities, thereby optimizing compliance with deadlines and results.

Through a single central database that stores all information and documents, SE Request automates the request lifecycle based on all service demands by the company's different departments. This way, the entire daily work routine completed by the organization is recorded and monitored.


Service Request Management - SoftExpert Request

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Screenshots (Click to Enlarge)

Request management
Closure checklist
Request Approval
Request Data

Features

  • Automates process requests for document creation and review, execution of maintenance work orders (WO), calibrations, new Initiatives for portfolio analysis, project initiation and change process, new training, changing Item, asset and supply information, process review and more.
  • Monitors deadlines and sends tasks to those responsible.
  • Optimizes productivity and quality requests through the use of checklists.
  • Configures levels of satisfaction.
  • Defines responsible teams for fulfilling requests.
  • Tracks lists of requests.
  • Automatically produces request reports.

About SoftExpert

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

Founded in 1995, SoftExpert has a rich history of innovation and growth as a true industry leader. More than 300,000 users from 2,000 organizations worldwide trust SoftExpert applications to ensure the highest standards of efficiency, quality and innovation for their products, services and processes.

By streamlining and integrating all levels and operations, SoftExpert applications also enable organizations to address an ever-increasing variety and number of international standards, laws and regulations that affect business operations by delivering enhanced compliance capabilities based on industry-specific best practices.

SoftExpert solutions are used by leading corporations in all kinds of industries, including consumer products, automotive, food and beverage, mining and metals, high tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, healthcare, education, medical devices and many others.

Along with its extensive network of resellers spread across all continents, SoftExpert also provides hosting, implementation, post-sales support, and validation services for its solutions to ensure that customers realize the maximum value from their investments.

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