New feature brings information together in a single place; and the services center is now served by the SoftExpert Suite solution
In an effort to enhance the customer experience and further streamline interactions with the company, making them more efficient, SoftExpert has just launched the Customer Center, a portal centralizing all of the essential services the company offers.
It is now possible to open and monitor tickets in real time, consult update packages, check out the latest product features, explore training, gain access to the knowledge base and much more, all in just one place.
Josiani Silveira, Services Director at SoftExpert, explains that the company identified a need to bring together procedures spread across various environments. “The new portal will make it easier to access information and will offer more autonomy and transparency, since users will be able to consult information and dashboards at any time, anywhere, and whenever necessary,” he says.
The Customer Center is now available to all SoftExpert customers in Portuguese, English and Spanish. The Portal can be accessed through the company website at softexpert.com, by clicking on Customer Center, located at the top of the page, or by going straight to https://customers.softexpert.com/softexpert/external-login.
Service Desk on SoftExpert Suite
One of the biggest new features of the portal is that the service desk has a new and better look, developed directly within the SoftExpert Suite. The interface is simpler and better organized and opening tickets is much faster.
The old tool for calls gave way to a friendlier and more functional environment, with which our customers are already familiar. The layout is already consolidated, offering new resources and possibilities.
According to Michelle Veiga, Support Coordinator at SoftExpert, using the tool to provide this service to the customer will make the process less bureaucratic and more attractive, since the solution offers visibility of all processes and has an intuitive interface. “Customers will now have more autonomy and ease in checking information related to their services, making the experience even more complete,” she adds.
Veiga says that the project to develop the new environment within the suite began in March of this year and mostly involved the Support team and company consultants. The Development and Technology teams also took part in some of the stages to build the Portal. Approximately 240 hours went into the project from March to October, and other improvements are expected to be implemented throughout 2022.
ABOUT SOFTEXPERT
SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.
Founded in 1995 and currently with more than 2,000 customers and 300,000 users worldwide, SoftExpert solutions are used by leading corporations in all kinds of industries, including manufacturing, automotive, life sciences, food and beverage, mining and metals, oil and gas, high-tech and IT, energy and utilities, government and public sector, financial services, transportation and logistics, and healthcare.
SoftExpert, along with its extensive network of international partners, provides hosting, implementation, post-sales support and validation services for all solutions to ensure that customers get the maximum value from their investments.
