White Paper

ITSM and ITIL: An Art vs. a Science?

How some actions play a critical role in effective IT Service Management.

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Oftentimes the difference between art and science is in knowing how to apply the science. This includes knowing the finer nuances such as where the individual components separate, what the differences are, where similarities lie, and what are the inter-dependencies and the proper inter-relationship between them. The particulars of these perspectives, can and usually does have a major impact on leveraging ITIL to achieve the benefits of effective IT Service Management. Misconceptions around them are in all probability, the leading cause for many initiatives in this area to fail. In this white paper, Rick Leopoldi will discuss how actions such as cooperation, coordination, communication, and commitment play a critical role in effective IT Service Management. IT Service Management is the initiative that will ultimately leverage the ITIL framework for managing IT across the enterprise and bring it into alignment with the needs of the business.
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Über den Autor

Rick Leopoldi
Rick Leopoldi has been an IT Service Management Managing Business Consultant having more than 40 years of experience in IT. For the past 30 years he has developed and delivered process, methods, and technology infrastructure consulting solutions for major organizations worldwide and specializes in ITIL and ITSM best practices. He has held various senior level positions with companies such as CA, FoxIT, IBM, HP, CompuCom and Fujitsu consulting. Rick is a certified ITIL V2 Service Manager and V3 Expert.

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