Ricardo Lepper, SoftExpert CEO, points to some initiatives that have helped to leverage the organization's size in the international market. "Forming teams with professionals who are native to the countries where we operate to enter the local culture, while also enhancing digital campaigns with a focus on the segments and characteristics of each region, has been essential to reaching sustainability goals and consolidating international operations," he says.Among the over 200 new customers added during the year are Bridgestone and Grupo Nueva Pescanova in Spain, TE Connectivity and Wika in the U.S.A, Compagnie Ivoirienne d'Electricité in Côte d'Ivoire, Gedore in South Africa, Grupo Idesa in Mexico, Metamorphic Sourcing Solutions in India, and Natura, Sementes Jotabasso and Special Dog in Brazil. The expectation for 2022 is to keep investments focused on expanding international operations, in addition to broadening the network of channels that link directly to subsidiaries. Hirings These positive results reflected in new hirings. From January to December 2021, the company increased its staff by 20% adding 110 new workers. The company currently has 11 units worldwide, staffed by 436 people, with plans to reach the 500 employee mark in 2022. Outlooks for 2022 Lepper also says that in order for the company to keep growing its business, the plan is to enhance the architecture of SoftExpert solutions to meet increasingly tailored corporate demands at global companies, while also simplifying the experience of using software as a service to the utmost for small demands and organizations. Because not only economic sectors, but also the departments within an organization, face different regulatory requirements and particular needs, SoftExpert has been robotizing the intelligence for each business, to deliver a single customizable solution that can be reused for specific demands. Just as in 2021, investments in market trends like ESG (Environmental, Social and Corporate Governance) and ESM (Enterprise Service Management) are part of SoftExpert's plans for 2022. "We are also working hard to specialize our no-code application development platform so that companies in general can digitize and robotize their operations and processes from end to end, without the need to maintain parallel or manual controls," he says in closing.
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Solutions
SoftExpert Suite
Business Process - BPM
Corporate Performance - CPM
Enterprise Asset - EAM
Enterprise Content - ECM
Enterprise Quality - EQM
Enterprise Risk - ERM
Enterprise Service - ESM
Environment, Health, and Safety - EHSM
Environmental, Social, and Corporate Governance - ESG
Governance, Risk and Compliance - GRC
Human Development - HDM
Innovation and Change - ICM
Product Lifecycle - PLM
Project and Portfolio - PPM
Supplier Lifecycle - SLM
Work Management - CWM
Products
Action Plan
Analytics
AppBuilder
APQP-PPAP
Archive
Asset
Audit
BRM
Calibration
Copilot AI
Capture
Competence
Customer
Data Lab
Document
Drive
FMEA
Form
Gamification
Incident
Inspection
Kanban
Knowledge Base
Maintenance
Meeting
MSA
OKR
PDM
Performance
Portfolio
Problem
Process
Project
Protocol
Request
Requirement
Risk
SPC
Storeroom
Supplier
Supply
Survey
Time Control
Training
Workflow
Teams
Compliance
Financial
Human Resources
IT
Legal
Maintenance
PMO
Quality
Shared Services Center (SSC)
Supply Chain
Ensure compliance with different laws, standards, and regulations efficiently and securely.
Risk Mapping
Automate and standardize risk and vulnerability mapping and establish controls and mitigation methods.
Policies
Automate the creation and distribution of policies and procedures to ensure consistent understanding.
Audits
Plan your audits effectively from start to finish and generate automated reports.
Action Plan
Create action plans, record all activities, track progress, and promote collaboration in a centralized environment.
Compliance
Ensure compliance with different laws, standards, and regulations efficiently and securely.
- Risk Mapping
Automate and standardize risk and vulnerability mapping and establish controls and mitigation methods.
- Policies
Automate the creation and distribution of policies and procedures to ensure consistent understanding.
- Audits
Plan your audits effectively from start to finish and generate automated reports.
- Action Plan
Create action plans, record all activities, track progress, and promote collaboration in a centralized environment.
Automate and streamline tasks, expedite approvals, and achieve superior outcomes.
Workflows
Automate workflows, get process visibility, and accelerate approvals.
Risks
Keep risks under control. Avoid fines and penalties.
Communication
Centralize the work and streamline the communication of all departments.
Portals
Get real-time tracking of process performance to make informed decisions.
Financial
Automate and streamline tasks, expedite approvals, and achieve superior outcomes.
- Workflows
Automate workflows, get process visibility, and accelerate approvals.
- Risks
Keep risks under control. Avoid fines and penalties.
- Communication
Centralize the work and streamline the communication of all departments.
- Portals
Get real-time tracking of process performance to make informed decisions.
Forget about spreadsheets, emails, and paperwork. A complete solution for your HR team.
Training and Competencies
Easily plan and execute trainings and skills assessments.
Individual Development Plans
Address individual gaps and areas where skills must be developed.
Team Performance
Get a better understanding of how your team is performing.
Succession Planning
Build a strong pipeline of future leaders and maintain business continuity.
Human Resources
Forget about spreadsheets, emails, and paperwork. A complete solution for your HR team.
- Training and Competencies
Easily plan and execute trainings and skills assessments.
- Individual Development Plans
Address individual gaps and areas where skills must be developed.
- Team Performance
Get a better understanding of how your team is performing.
- Succession Planning
Build a strong pipeline of future leaders and maintain business continuity.
Ensure operational efficiency and information security with the ideal solution for your company's IT department.
IT Assets
Centralize license management and easily track the location of IT assets, optimizing your CMDB.
IT Services
Automate support tickets and help desk processes, from requests to incident resolutions, following ITIL best practices.
Information Security
Comply with ISO 27001. Ensure your processes adhere to security standards and reduce cyber risks.
Portals
Monitor team performance, SLAs, and deadlines in real-time, solving problems before they impact operations.
IT
Ensure operational efficiency and information security with the ideal solution for your company's IT department.
- IT Assets
Centralize license management and easily track the location of IT assets, optimizing your CMDB.
- IT Services
Automate support tickets and help desk processes, from requests to incident resolutions, following ITIL best practices.
- Information Security
Comply with ISO 27001. Ensure your processes adhere to security standards and reduce cyber risks.
- Portals
Monitor team performance, SLAs, and deadlines in real-time, solving problems before they impact operations.
Simplify contract management and reduce risks with an integrated solution for the legal department.
Documentation
Centralize drafts, contracts, and powers of attorney in a secure and accessible environment, with full version control.
Workflow
Automate requests for creation, review, and modification of contract clauses, ensuring process efficiency and traceability.
Signatures
Simplify and automate the electronic and digital signature process with complete security and legal compliance.
Deadline Management
Manage and monitor critical deadlines, preventing penalties and fines related to legal processes.
Legal
Simplify contract management and reduce risks with an integrated solution for the legal department.
- Documentation
Centralize drafts, contracts, and powers of attorney in a secure and accessible environment, with full version control.
- Workflow
Automate requests for creation, review, and modification of contract clauses, ensuring process efficiency and traceability.
- Signatures
Simplify and automate the electronic and digital signature process with complete security and legal compliance.
- Deadline Management
Manage and monitor critical deadlines, preventing penalties and fines related to legal processes.
Say goodbye to machine failures, unplanned downtime, and unnecessary costs. Optimize asset control and ensure total control of your operation.
Work Orders
Plan, manage, and execute work orders efficiently.
Assets
Effectively manage and monitor your assets, ensure compliance, and reduce downtime.
Calibrations
Manage equipment calibration, ensuring measurement accuracy and reliability of collected data.
Mobility
Access the solution from anywhere. Enjoy task execution mobility, even while offline.
Maintenance
Say goodbye to machine failures, unplanned downtime, and unnecessary costs. Optimize asset control and ensure total control of your operation.
- Work Orders
Plan, manage, and execute work orders efficiently.
- Assets
Effectively manage and monitor your assets, ensure compliance, and reduce downtime.
- Calibrations
Manage equipment calibration, ensuring measurement accuracy and reliability of collected data.
- Mobility
Access the solution from anywhere. Enjoy task execution mobility, even while offline.
Struggling to keep projects on track? Manage projects, simplify processes, save time, and ensure seamless coordination.
Collaboration
Bring teams together even when they are apart. Centralize project-related communications in one place.
Agile Methodology
Easily manage product roadmaps, backlogs, sprints, and more using agile methodologies.
Mitigate Risks
Track your projects with comprehensive timelines, reduce risks and bottlenecks, and take steps to optimize project efficiency.
Centralization
Centralize projects, meetings, tasks, and schedules and make informed decisions.
PMO
Struggling to keep projects on track? Manage projects, simplify processes, save time, and ensure seamless coordination.
- Collaboration
Bring teams together even when they are apart. Centralize project-related communications in one place.
- Agile Methodology
Easily manage product roadmaps, backlogs, sprints, and more using agile methodologies.
- Mitigate Risks
Track your projects with comprehensive timelines, reduce risks and bottlenecks, and take steps to optimize project efficiency.
- Centralization
Centralize projects, meetings, tasks, and schedules and make informed decisions.
Transform your QMS and ensure ISO 9001 compliance. Achieve agility and excellence with a comprehensive platform.
Nonconformities
Identify, manage, and efficiently resolve your nonconformities.
Documents
Streamline physical and electronic document management and automate the entire content lifecycle.
Audits
Automate the entire audit process from planning to execution and promote greater efficiency in your activities.
Suppliers
Transform your supplier management and maximize your operational efficiency.
Quality
Transform your QMS and ensure ISO 9001 compliance. Achieve agility and excellence with a comprehensive platform.
- Nonconformities
Identify, manage, and efficiently resolve your nonconformities.
- Documents
Streamline physical and electronic document management and automate the entire content lifecycle.
- Audits
Automate the entire audit process from planning to execution and promote greater efficiency in your activities.
- Suppliers
Transform your supplier management and maximize your operational efficiency.
Optimize your company’s SSC operation with an integrated and highly efficient solution.
Centralization
Unify request management, ensuring speed and efficiency in servicing different departments.
Automation
Automate workflows, from service requests to execution, boosting productivity.
Performance
Monitor SSC performance with precise KPIs, ensuring continuous service improvement.
Continuous Improvement
Foster an integrated and agile operation, optimizing resources and reducing operational costs.
Shared Services Center (SSC)
Optimize your company’s SSC operation with an integrated and highly efficient solution.
- Centralization
Unify request management, ensuring speed and efficiency in servicing different departments.
- Automation
Automate workflows, from service requests to execution, boosting productivity.
- Performance
Monitor SSC performance with precise KPIs, ensuring continuous service improvement.
- Continuous Improvement
Foster an integrated and agile operation, optimizing resources and reducing operational costs.
Optimize the entire procurement cycle – from requisition to payment – to achieve cost savings, agility, and complete control.
360° Collaboration
Integrate data, people, and processes, increase responsiveness, and strengthen business relationships.
Operational Efficiency
Reduce manual work for orders, invoices, and other business documents.
Agile Logistics
Minimize logistics costs, improve service, and adapt to changes in your supply chain.
Portals
Gain real-time visibility, identify, understand, and resolve supply chain issues faster.
Supply Chain
Optimize the entire procurement cycle – from requisition to payment – to achieve cost savings, agility, and complete control.
- 360° Collaboration
Integrate data, people, and processes, increase responsiveness, and strengthen business relationships.
- Operational Efficiency
Reduce manual work for orders, invoices, and other business documents.
- Agile Logistics
Minimize logistics costs, improve service, and adapt to changes in your supply chain.
- Portals
Gain real-time visibility, identify, understand, and resolve supply chain issues faster.
Compliance
Industries
Aerospace and Defense
Agribusiness
Automotive
Chemicals
Consumer Goods
Education
Energy and Public Utility
Engineering and Construction
Financial Services
Food and Beverage
Health Services
Life Science and Pharmaceuticals
Manufacture
Mining and Metals
Public Sector and Associations
Retail, Wholesale and Distribution
Services and Consulting
Technology
Transportation and Logistics
Aerospace and Defense
Streamline product development, drive technological innovation and ensure compliance with standards such as AS9100.
Business Processes
Improve business processes across the enterprise.
Product Lifecycle
Simplify development, review, and approval of new aerospace and defense products.
Quality
Expedite the investigation of quality deviations and customer claims
Risk Management
Proactively identify and manage potential risks, safeguarding your company’s budget.
Agribusiness
Save time, ensure compliance and improve traceability in the agribusiness industry.
Environment
Streamline environmental permit controls and ensure regulatory compliance.
Asset Maintenance
Maximize asset lifespan, minimize downtime, unplanned outages, and unnecessary costs.
Customer
Expedite the investigation of quality deviations and customer claims.
Performance
Easily define and measure KPIs for processes, teams and departments.
Automotive
Reduce costs, boost productivity, and ensure compliance with standards like IATF 16949.
Guaranteed Quality
Strictly meet all certifications requirements with standardized compliance management.
Product Lifecycle
Continuously optimize the efficiency of your products and processes with powerful tools like APQP, FMEA, SPC, and MSA.
Processes
Centralize, automate, and integrate information. Reduce errors and increase productivity.
Documents
Quickly find any document and manage revision control to ensure compliance with industry standards.
Chemicals
Automate processes, ensure compliance, and speed up product release cycles.
Regulatory Compliance
Standardize and automate processes and procedures, demonstrate compliance with standards and regulations, and optimize control, monitoring, and supervision activities.
Equipment and Facilities
Optimize resource utilization, minimize downtime and unnecessary costs, and increase employee and environmental safety.
Records and Documents
Create, capture, distribute, and manage physical or digital documents efficiently.
Quality
Optimize quality control to efficiently meet all stringent regulatory requirements in the industry.
Consumer Goods
Automate processes, ensure compliance, and speed up product release cycles.
Suppliers
Effectively measure supplier delivery and service performance to ensure the quality of incoming and outgoing materials and supplies for operational and business processes.
Quality
Raise your quality standards and ensure continuous improvements in your processes.
Training
Develop a highly qualified and committed workforce aligned with business strategies.
Environmental, Social, and Governance
Integrate processes, policies, indicators, and initiatives of the ESG pillars into a single platform.
Education
Boost efficiency and excellence: streamline, document, and monitor seamlessly.
Documents
Create, capture, distribute, and manage physical or digital documents efficiently.
Processes
Automate, optimize, and enhance your processes by eliminating repetitive tasks and reducing costs and time.
Continuous Improvement
Implement and simplify corporate quality and compliance programs through automated processes.
Competencies
Streamline the management of competency catalogs including skills assessments, proficiency scales, and learning paths.
Energy and Public Utility
Increase operational efficiency by integrating processes, managing projects, and analyzing risks in your operation.
Risk Reduction
Dramatically reduce the risk of incidents and non-compliance, and strengthen compliance with environmental and labor laws.
Asset Management
Schedule maintenance and ensure asset quality. Minimize losses that occurred due to problems in the operation or equipment.
Create Organized Projects and Portfolios
Deliver projects on time and on budget thanks to increased resource efficiency.
Enhance the Lifecycle of Products
In a collaborative and integrated way, create, validate and optimize both the production line and the design of the products.
Engineering and Construction
Transform AEC management: streamline processes, reduce risks, and boost productivity.
Processes
Automate the stages of construction management and optimize execution time.
Documents
Centralize all documents in one place and reduce costs by minimizing printing volume.
Recruitment and Selection
Reduce recruitment time and optimize talent selection.
Risk Management
Proactively identify and manage potential risks and internal controls, safeguarding your company's budget.
Financial Services
Maximize efficiency in risk management and ensure compliance with AI-powered insights and complete cloud-based document traceability.
Identify and mitigate potential risk issues
Manage risk with an integrated system that enhances governance and mitigates potential threats.
Accelerate your customer service, analytics, and credit decision processes
Improve your processes in an automated and clear way, increasing productivity and enhancing team agility.
Visibility into document validation, historical records, and audit trails
Manage all your documentation, allowing you to quickly adapt to regulatory needs and changes.
Expansion driven by business strategy alignment
Leverage dashboards and reports to track initiative impact and drive success.
Food and Beverage
Simplify processes, improve satisfaction, and meet food standards such as FSSC 22000.
Risk Analysis and HACCP
Integrate your processes with the risk plan and effortlessly manage your HACCP plan.
Supplier
Optimize the supplier approval process and foster stronger collaboration and relationships.
Customer
Speed up customer complaint investigations and boost customer satisfaction.
Documents
Automate the electronic and physical management of any document from the GMP Manual to IT and SOP content.
Health Services
Optimize healthcare: standardize procedures, optimize resources, and ensure compliance.
Quality
Achieve and maintain Hospital Accreditation, ensuring patient care safety.
Electronic Recordkeeping
Eliminate repetitive tasks, streamline processes with customized and automated forms, and enhance information reliability and security.
Competencies and Training
Map competencies, conduct training, schedule performance evaluations, and plan succession of employees efficiently.
Medical Assets
Optimize utilization and performance of medical assets with lower operational costs, eliminating unplanned downtime and maximizing the value of all asset types.
Life Science and Pharmaceuticals
Reduce regulatory compliance costs, increase productivity, and mitigate risks with a pharmaceutical software.
Release new drugs on time while staying within budget
Control timelines and costs with automated processes, ensuring drug launches happen on schedule and within budget.
Prevent delays in the drug approval process
Simplify compliance and streamline documentation to avoid costly delays in regulatory approvals and market entry.
Accelerate the production of safe, high-quality drugs
Ensure consistent quality and faster production with integrated tools for monitoring, compliance, and operational efficiency.
Reduce the potential for recalls and defects
Proactively manage risks and track quality issues to minimize recalls and maintain confidence in your products.
Manufacture
Turn data into productivity, reduce downtime, and boost efficiency, quality, and profits.
Automated Processes
Create and manage production process flowcharts, eliminate non-value-added processes, and streamline workflows.
Performance
Leverage managerial dashboards to monitor your KPIs and process performance in real-time.
Documents
Create, capture, manage, store, preserve, and distribute electronic and paper documents related to organizational processes.
Environment, Social, and Governance (ESG)
Integrate ESG processes, policies, indicators, and initiatives into a single platform.
Mining and Metals
Increase efficiency, foster collaboration, and comply with ISO 14001/45001 standards.
Processes
Identify bottlenecks, automate activities, implement electronic forms, and establish dynamic business rules.
Assets
Optimize asset performance and utilization, reduce operating costs and unplanned downtime, and eliminate unplanned idle time.
Projects
Organize all project information in one place, such as activities, deadlines, costs, documents, and people, in a simplified way.
Environmental, Social, and Governance
Integrate processes, policies, indicators, and initiatives of ESG pillars into a single platform.
Public Sector and Associations
Revamp processes to deliver exceptional citizen support more efficiently
Documents
Create, capture, manage, store, preserve, and distribute electronic and paper documents related to organizational processes.
Processes
Automate complex managerial and operational processes, boost productivity, and enhance excellence.
Shared Services Center
Integrate service requests, incident and problem management, SLA, and knowledge base with a focus on meeting citizens' needs.
Risk and Governance
Mitigate the likelihood, frequency, and severity of failures and inefficiencies, promoting better allocation of financial resources, safer and more efficient processes, and legal compliance.
Retail, Wholesale and Distribution
Increase operational efficiency, reduce inventory costs, and improve product management.
Corporate Performance
Transform strategy into operational objectives, analyze real-time performance, enhance management insights, and make faster, data-driven decisions.
Suppliers
Measure supplier performance and service delivery, ensuring the quality of incoming and outgoing materials and supplies in operational and business processes.
Customer Relationship
Respond easily and quickly to customer demands, optimize incident management, anticipate trends, and correct deviations.
Environment, Social, and Governance
Integrate processes, policies, indicators, and initiatives of the ESG pillars into a single platform.
Services and Consulting
Empower agility, boost project profits, digitize, and scale productivity to new heights.
Automated Processes
Experience organized journeys with smart timelines, content distribution in different formats, and automated reports.
Performance
Leverage managerial dashboards to track your KPIs as well as the performance of your projects and specialists in real-time.
Documents
Create, capture, manage, store, preserve, and distribute electronic and paper documents related to organizational processes.
Projects
Simply organize all project information in one place, including activities, deadlines, costs, documents, and people.
Technology
Boost innovation, streamline processes, and comply with ISO 27001, ISO 9001, ISO/IEC 27001, ISO 27701, ISO 37001 and ISO 37301 standards.
Shared Services Center
Integrate service requests, incident and problem management, SLA, and knowledge base with a focus on meeting citizens' needs.
Infrastructure and Equipment
Track equipment and asset history and trends, minimize time spent on maintenance and calibration tasks, and comprehensively optimize service programs.
Risks
Identify, analyze, assess, monitor, and manage risks, threats, and vulnerabilities to information security.
Training
Unlock human potential, develop, and retain talent, and create a development plan to align employee goals with the company's business strategies.
Transportation and Logistics
Optimize inventory, streamline maintenance, ensure safety, and boost productivity.
Processes
Automate your processes, gain a deeper understanding of your business, enhance agility in operations, and achieve strategic planning excellence.
Assets and Maintenance
Monitor and track mobile and static assets in real-time, identify potential failures, optimize response time for maintenance, and maximize asset lifecycle.
Health, Safety, and Environment
Manage a comprehensive health, safety, and environmental program, drastically reduce the risk of incidents, and strengthen compliance with environmental regulations and labor laws.
Customer Service
Manage customer interactions with agility, optimize critical business operations, enhance transportation process efficiency, and reduce manual work for your frontline team.
Enterprise
Enterprise
SoftExpert Suite
Break down departmental silos and enhance organizational efficiency. Connect strategy, planning, and execution on a single platform with all the high security, compliance, and quality norms that an enterprise company needs, approved for the best players in their segments around the world. Manage your entire business with SoftExpert Suite.
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Services
SoftExpert IDP
Our Intelligent Document Processing (IDP). Transform complex documents into relevant data with just a few clicks.
Cloud Computing
Accelerate digital transformation with the use of Cloud solutions
Consulting and Implementation
Consulting, Implementation, Optimization, and Mentoring Services
Customization Services
Maximize Benefits with Expert Customization: Tailored Solutions for Enhanced SoftExpert Systems Performance
Integration
Integration services integrate SoftExpert solutions with other applications
Outsourcing
Achieve your business goals with specialized and personalized support
Process Automation
Automate Your Company's Routine Processes and Activities
Service Hours Package
Streamline Your Support with SoftExpert's Flexible Service Hours Pack
Support
Comprehensive Support for Seamless Transformation: SoftExpert's End-to-End Solutions for Every Business
Validation
Achieve Regulatory Compliance and Cost Efficiency: SoftExpert's Validation Services for Electronic Systems
Resources
Store
Discover how to improve your SoftExpert product experience by exploring the exclusive solutions and services in our store.
Blog
The SoftExpert Blog shares knowledge, concepts and solutions for excellence in management.
Events
Catch up the latest SoftExpert Events on management, compliance, technology, quality and much more!
Success Cases
Discover how organizations from different sectors are driving Digital Transformation through SoftExpert solutions!
Features
eBooks, White papers, Videos and more. Our expertise is yours.
Corporate demo
Explore our solutions with this corporate demo, see how we've helped thousands of companies like yours achieve their goals.
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