Language:
🇺🇸 English
🇧🇷 Portuguese
🇪🇸 Spanish
🇩🇪 German
🇫🇷 French
🇮🇹 Italian
🇹🇷 Turkish
How to Implement IT Service Management that Supports Your Company's Strategy and Objectives
DownloadInnovation management - how to ensure competitiveness and sustainability in your business
DownloadWith automation, we were able to integrate cost reduction and innovation initiatives. Today, we have a single database with information that can be accessed in real time. It was a great improvement in terms of agility and effectiveness.
Libele Silva - Quality Assurance Analyst
"I am delighted to report that our partnership with SoftExpert is going extremely well in a number of areas. The support and assistance we've received have been particularly crucial. In our day-to-day operations, ensuring that all business areas are well-served is essential, and SoftExpert has consistently excelled in this regard. The stability and flexibility of their cloud solution are especially important for us, and the ability to scale resources as needed, combined with the security of the cloud environment, has significantly contributed to the success of our operations."
Luiz Page - Architecture and Systems Manager at Tegma
"Our productivity was positively impacted, since we started to act proactively and more effectively in decision-making, based on reliable information provided by management dashboards. As the person responsible for this deployment, I am very proud that we are today on a higher step in the evolutionary escalation of technology application in Hypofarma's business processes."
Giulio Chiabi, IT manager at Hypofarma
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Ensure compliance with different laws, standards, and regulations efficiently and securely.
Ensure compliance with different laws, standards, and regulations efficiently and securely.
Automate and standardize risk and vulnerability mapping and establish controls and mitigation methods.
Automate the creation and distribution of policies and procedures to ensure consistent understanding.
Plan your audits effectively from start to finish and generate automated reports.
Create action plans, record all activities, track progress, and promote collaboration in a centralized environment.
Automate and streamline tasks, expedite approvals, and achieve superior outcomes.
Automate and streamline tasks, expedite approvals, and achieve superior outcomes.
Automate workflows, get process visibility, and accelerate approvals.
Keep risks under control. Avoid fines and penalties.
Centralize the work and streamline the communication of all departments.
Get real-time tracking of process performance to make informed decisions.
Forget about spreadsheets, emails, and paperwork. A complete solution for your HR team.
Forget about spreadsheets, emails, and paperwork. A complete solution for your HR team.
Easily plan and execute trainings and skills assessments.
Address individual gaps and areas where skills must be developed.
Get a better understanding of how your team is performing.
Build a strong pipeline of future leaders and maintain business continuity.
Ensure operational efficiency and information security with the ideal solution for your company's IT department.
Ensure operational efficiency and information security with the ideal solution for your company's IT department.
Centralize license management and easily track the location of IT assets, optimizing your CMDB.
Automate support tickets and help desk processes, from requests to incident resolutions, following ITIL best practices.
Comply with ISO 27001. Ensure your processes adhere to security standards and reduce cyber risks.
Monitor team performance, SLAs, and deadlines in real-time, solving problems before they impact operations.
Simplify contract management and reduce risks with an integrated solution for the legal department.
Simplify contract management and reduce risks with an integrated solution for the legal department.
Centralize drafts, contracts, and powers of attorney in a secure and accessible environment, with full version control.
Automate requests for creation, review, and modification of contract clauses, ensuring process efficiency and traceability.
Simplify and automate the electronic and digital signature process with complete security and legal compliance.
Manage and monitor critical deadlines, preventing penalties and fines related to legal processes.
Say goodbye to machine failures, unplanned downtime, and unnecessary costs. Optimize asset control and ensure total control of your operation.
Say goodbye to machine failures, unplanned downtime, and unnecessary costs. Optimize asset control and ensure total control of your operation.
Plan, manage, and execute work orders efficiently.
Effectively manage and monitor your assets, ensure compliance, and reduce downtime.
Manage equipment calibration, ensuring measurement accuracy and reliability of collected data.
Access the solution from anywhere. Enjoy task execution mobility, even while offline.
Struggling to keep projects on track? Manage projects, simplify processes, save time, and ensure seamless coordination.
Struggling to keep projects on track? Manage projects, simplify processes, save time, and ensure seamless coordination.
Bring teams together even when they are apart. Centralize project-related communications in one place.
Easily manage product roadmaps, backlogs, sprints, and more using agile methodologies.
Track your projects with comprehensive timelines, reduce risks and bottlenecks, and take steps to optimize project efficiency.
Centralize projects, meetings, tasks, and schedules and make informed decisions.
Transform your QMS and ensure ISO 9001 compliance. Achieve agility and excellence with a comprehensive platform.
Transform your QMS and ensure ISO 9001 compliance. Achieve agility and excellence with a comprehensive platform.
Identify, manage, and efficiently resolve your nonconformities.
Streamline physical and electronic document management and automate the entire content lifecycle.
Automate the entire audit process from planning to execution and promote greater efficiency in your activities.
Transform your supplier management and maximize your operational efficiency.
Optimize your company’s SSC operation with an integrated and highly efficient solution.
Optimize your company’s SSC operation with an integrated and highly efficient solution.
Unify request management, ensuring speed and efficiency in servicing different departments.
Automate workflows, from service requests to execution, boosting productivity.
Monitor SSC performance with precise KPIs, ensuring continuous service improvement.
Foster an integrated and agile operation, optimizing resources and reducing operational costs.
Optimize the entire procurement cycle – from requisition to payment – to achieve cost savings, agility, and complete control.
Optimize the entire procurement cycle – from requisition to payment – to achieve cost savings, agility, and complete control.
Integrate data, people, and processes, increase responsiveness, and strengthen business relationships.
Reduce manual work for orders, invoices, and other business documents.
Minimize logistics costs, improve service, and adapt to changes in your supply chain.
Gain real-time visibility, identify, understand, and resolve supply chain issues faster.
Streamline product development, drive technological innovation and ensure compliance with standards such as AS9100.
Save time, ensure compliance and improve traceability in the agribusiness industry.
Reduce costs, boost productivity, and ensure compliance with standards like IATF 16949.
Automate processes, ensure compliance, and speed up product release cycles.
Automate processes, ensure compliance, and speed up product release cycles.
Boost efficiency and excellence: streamline, document, and monitor seamlessly.
Increase operational efficiency by integrating processes, managing projects, and analyzing risks in your operation.
Transform AEC management: streamline processes, reduce risks, and boost productivity.
Maximize efficiency in risk management and ensure compliance with AI-powered insights and complete cloud-based document traceability.
Simplify processes, improve satisfaction, and meet food standards such as FSSC 22000.
Optimize healthcare: standardize procedures, optimize resources, and ensure compliance.
Reduce regulatory compliance costs, increase productivity, and mitigate risks with a pharmaceutical software.
Turn data into productivity, reduce downtime, and boost efficiency, quality, and profits.
Increase efficiency, foster collaboration, and comply with ISO 14001/45001 standards.
Revamp processes to deliver exceptional citizen support more efficiently
Increase operational efficiency, reduce inventory costs, and improve product management.
Empower agility, boost project profits, digitize, and scale productivity to new heights.
Boost innovation, streamline processes, and comply with ISO 27001, ISO 9001, ISO/IEC 27001, ISO 27701, ISO 37001 and ISO 37301 standards.
Optimize inventory, streamline maintenance, ensure safety, and boost productivity.
Enterprise
Language:
🇺🇸 English
🇧🇷 Portuguese
🇪🇸 Spanish
🇩🇪 German
🇫🇷 French
🇮🇹 Italian
🇹🇷 Turkish
86% of recorded requests were handled by the chatbot – the IT virtual assistant integrated with SoftExpert’s tool.
68% increase in productivity after automation and integration with RPA in the new member registration process.
Process automation prevents a series of potential sanctions and ensures that all operations comply with requirements.
Founded by a group of engineers and architects in 2000, Sicoob Engecred is now an open-admission financial cooperative with over 21,200 members across Brazil. Recognized as one of the largest in the Sicoob System, the institution holds an A+ (bra) rating from Fitch Ratings and is audited by Deloitte. Constantly expanding, it is modernizing its service points and planning to open business offices in various cities across the country. Additionally, it invests in employee well-being and has been recognized since 2016 as one of the Best Companies to Work For in regional and national rankings by Great Place to Work (GPTW).
Celebration is well deserved at Sicoob Engecred! With over two decades of experience in the financial sector, the institution stands out as one of the leading cooperatives within the Sicoob System—recognized as the 3rd best financial institution in Brazil according to Forbes' World’s Best Banks 2023 ranking. Managing over BRL 3.4 billion in total assets and serving 21,200 members across Brazil, its journey has been marked by continuous growth, driven by investments in infrastructure, human capital, and technology. By streamlining processes and embracing innovation, the cooperative found a strategic partner in SoftExpert to accelerate its business. While the partnership between the two companies began in 2015, it was from 2019 onward that SoftExpert’s solutions gained even more prominence within the institution. The pandemic further fueled this digital transformation, speeding up the need for modernization and process optimization.
According to Lucimar Costa Rezende, IT Supervisor at Sicoob Engecred, the turning point came when the process management team was integrated into the IT department. This created a more conducive environment for change, leading to faster and more precise deliveries. “People started to see the benefits of automation, and adoption across other departments happened naturally,” says Lucimar.
Currently, the SoftExpert Suite solution is widely used in branches across the central-west and southeast regions of Brazil, both in back-office and front-office areas. There are already more than 100 processes managed within the tool, including automations for guarantees and compliance in socio-environmental risk management, consortia applications, and other services for members. The solution is also integrated with other systems, such as electronic signatures, chatbots, and RPA—Robotic Process Automation.
With the integration between the chatbot—Luíde, the virtual assistant for the IT department—and SoftExpert Workflow, an automation tool for workflow processes, IT requests are handled with much greater speed and precision. In 2023, out of 460 registered requests, 396 (86.09%) were handled by the chatbot itself, including 122 cases escalated to the IT team. Users rated the service with a satisfaction score of 4.7 out of 5.0.
With digital transformation, the need for members to visit physical branches has been drastically reduced, as services are now offered digitally, adding value to customer service and enhancing the overall member experience. Lucimar highlights that the process of enrolling new members, for instance, saw a significant time reduction after the digitalization and integration of SoftExpert with RPA, leading to a 68% increase in productivity. The use of robotic process automation for enrollment saves approximately 158 hours per month, resulting in faster processing and a higher volume of completed registrations, allowing the team to focus on critical steps requiring detailed analysis.
Another process that has significantly improved the member experience is the consortia application, which has been fully automated—from the initial request on the website to the signing of the proposal and post-sale follow-up, which has also been digitalized. “We have received very positive feedback from both members and the service team, as automation ensures that no request goes unanswered, which contributes to a better member experience,” adds the supervisor.
Another automation that has brought significant benefits is the guarantee and compliance process for socio-environmental risk management. The process begins when a member applies for credit operations, providing a set of information. Through automation, this data is promptly verified across multiple sources, enabling an immediate response regarding the applicability of socio-environmental risk management. If necessary, the process continues with end-to-end management.
"SoftExpert’s technology plays a crucial role in improving compliance practices, particularly concerning socio-environmental risk management. This approach prevents potential sanctions and ensures that all operations comply with regulations," notes Lucimar.
With these outstanding results, Sicoob Engecred is planning further investments to enhance both employee and member experiences, such as integrations that will allow automated notifications about activity progress to be sent to members via the virtual assistant. “Looking to the future, we are committed to continuously raising service standards and practicing cooperative excellence. Together, we are shaping the future of the financial sector, where technology and dedication to our members go hand in hand,” she concludes.