"The tool enabled managers and key personnel to quickly and seamlessly monitor the status of their teams' training programs, streamlining the planning of new classes and providing resources for tracking and presenting key metrics during audits and inspections. The portals and dashboards are consistently praised in external audits."

Diego Favarini - Quality Analyst at Total Linhas Aéreas

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Increased efficiency and productivity

Reduced reliance on physical records and manual management

Traceability and visibility

Greater transparency and control over course registration and tracking

Stronger support for audits and certifications

Portals and dashboards consistently recognized in external audits

Total Linhas Aéreas

Total Linhas Aéreas is an airline company certified as both a Maintenance Organization and an Air Operator. With operations across the entire Brazilian territory, Total specializes in corporate transportation of cargo and passengers, serving major clients such as Correios do Brasil, Petrobras, and the Central Bank of Brazil. The company operates a fleet of six aircraft, including three Boeing 727-200s, one Boeing 737-400, and two ATR 42-500s. Additionally, it maintains seven operational bases across the country, including a 1,923m² hangar in Manaus, along with two administrative headquarters located in Belo Horizonte and Curitiba.

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The Challenge of Modernizing Management Processes

Operating in a highly regulated industry, Total Linhas Aéreas faced a significant challenge: modernizing and optimizing corporate process management with excellence. This included document management, training, audits, incident tracking, and resolution, all while leveraging SoftExpert Suite to integrate its operational, administrative, and management bases across the country.

Diego Favarini, Quality Analyst at Total Linhas Aéreas, highlights that technological advancements and the growing need for modernized corporate information management led the company to implement and enhance SoftExpert Document. This initiative aligned with best practices in document management and played a crucial role in expanding the company's integrated quality management (EQM) solution. The successful implementation of the document management module paved the way for optimizing several other key processes. In today’s business landscape, continuous availability and real-time updates of information are essential, making process automation a necessity.

Visibility in Management

IThe company initially implemented SoftExpert Suite at its administrative headquarters in Belo Horizonte. Automating document management presented a significant opportunity to scale the software across the organization, ensuring better control and accessibility of aircraft technical manuals across its operational bases.

Later, SoftExpert EQM—the enterprise quality management solution—was rolled out across all areas and units of Total Linhas Aéreas. Various portals were created, providing real-time data access and reinforcing the company's integrated management approach. The implementation was supported by TNX, a SoftExpert business partner.

"TNX's services are always of high quality and efficiency. Their team is proactive in addressing our needs, always available for support, and quick to resolve any challenges we face," notes Diego.

Gains in Efficiency and Productivity

By transitioning to electronic document and training management, Total Linhas Aéreas embraced a paperless culture. The company eliminated the need to store, send, and manage a large portion of physical and printed materials, optimizing control processes and ensuring technical manuals and documents remained consistently up to date—while also reducing costs and saving time on production and distribution.

The integrated training management system improved transparency and traceability in course registration and control. 

"The tool enabled managers and key personnel to quickly and seamlessly monitor the status of their teams' training programs, streamlining the planning of new classes and providing resources for tracking and presenting key metrics during audits and inspections. The portals and dashboards are consistently praised in external audits," emphasizes Diego.

Among the key results, the analyst highlights:
✔ Increased productivity
✔ Greater integration across departments
✔ Reduction in non-conformities
✔ Faster processes
✔ Democratized access to document records and company procedures
✔ More efficient controls
✔ Automated data collection for performance indicators
✔ Mobile access to critical information

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