"We chose SoftExpert GRC because the software enables the integration of compliance and risk management practices with process management, making decision-making easier. We never imagined the solution would have such a significant impact on the organization's daily operations. By automating processes in the accounts payable department, we reduced the company's print volume by 75%," they reveal.

Márcio Luiz Cabral - Process Office Manager

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Easy implementation

Saves time and enhances process security

Integrated components

Reduces company print volume by 75%

Great cost-benefit ratio

Cuts email volume by 60% and improves response time by 30%

Semear Bank

Founded in 2006 and headquartered in Belo Horizonte, Semear bank has a nationwide presence, with a strong footprint in the interior regions of Minas Gerais and Goiás. In 2019, it reached the milestone of 2 million customers served and was recognized as the most innovative bank in Brazil's private financial sector, according to a national survey based on Fundação Dom Cabral's criteria.

 

 

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Strengthening risk management

With 170 employees and over a thousand banking correspondents, Banco Semear needed a more efficient, secure, and agile approach to risk management. According to Márcio Luiz Cabral Gonçalves, Process Office Manager, the company’s manual processes were slow and inefficient, leading to delays, excessive paperwork, and unnecessary costs.

"We used a standard form that had to be printed, filled out, stapled to the invoice, signed, and then physically delivered to the department," he explains.

Driving excellence in governance

To elevate its Governance, Risk, and Compliance (GRC) management, Banco Semear turned to SoftExpert’s solution. Today, all departments rely on the system to streamline tasks and enhance operational efficiency.

By implementing SoftExpert GRC, the company automated critical processes and standardized workflows across the organization. The solution includes Analytics, Audit, Activity Control, Performance, Document Management, Forms, Action Plans, Problem Resolution, Process Management, Project Management, Risk Assessment, and Workflow Automation.

60% fewer emails, 30% faster response times

With SoftExpert Excellence Suite, Banco Semear has gained time, efficiency, and security. In legal demand management, for example, email volume dropped by 60%, while response times improved by 30%.

One of the biggest advantages, according to Cabral Gonçalves, is the solution’s ease of use.

"The ability to implement processes without coding or IT dependencies has been a game-changer, allowing us to move faster and focus on what really matters," he emphasizes.

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