"Now, with the company's document management, business process automation and dynamic action assignments up and running, Yorozu Automotive Alabama is able to easily retrieve and analyze incident resolution records to support continuous improvement efforts. This takes efficiency to a new level"

Kenny Reed, Director of Quality Assurance at Yorozu

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Integrated modules

Integrated modules

Tool flexibility

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Automated routines

Create automated workflows for recording and addressing occurrences.

Yorozu Corporation, a Japanese automotive manufacturer, is present in more than 20 countries globally and has approximately 7,000 employees. Among the multinational's customers are the largest global vehicle manufacturers, including Nissan, Honda, Toyota, Mitsubishi, Renault and Volkswagen.
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Integrated and comprehensive system

At the Yorozu manufacturing plant in Alabama (USA) the main challenge was to find a way to manage the Quality business processes, using several solutions from different software providers. According to Kenny Reed, Director of Quality Assurance in the plant, the company needed an integrated and comprehensive system to ensure excellence in company processes and products.
"We were having problems tracking quality records and forms for the products we manufacture and assemble. Without automating business processes, our efficiency was not at the level needed to support the company's growing production volume," he says.

Ensure compliance with industry and company standards

Kenny explains that the decision to implement SoftExpert Suite was mainly due to the flexibility and comprehensiveness of the tool. “We were looking for a robust and configurable solution that suited our business and, at SoftExpert, we found what we needed for a competitive price," he adds.
Now, with the Document module, the company can quickly retrieve key quality management documents and control reviews to ensure compliance with industry and company standards. The unit's Quality team is also using the components extensively for root cause analysis and problem solving, which keeps all key team members involved and informed. Another highlight that Kenny points out is the ability to create automated workflows for recording and addressing occurrences, triggered by the Andon production system.

SoftExpert benefits

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