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• Hizmet Seviyesi Anlaşması (SLA)
• Talep geçmişi
• Self-servis portalları
• Hizmet kataloğu
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
Ademir José Carota - Managing Director of Sicoob Cocred
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Luiz Renato Gobbo, Director of Excellence at Raízen.
Makine arızalarına, plansız duruşlara ve gereksiz maliyetlere veda edin. Varlık kontrolünü optimize edin ve operasyonunuzun tam kontrolünü sağlayın.
Makine arızalarına, plansız duruşlara ve gereksiz maliyetlere veda edin. Varlık kontrolünü optimize edin ve operasyonunuzun tam kontrolünü sağlayın.
İş emirlerini etkili bir şekilde planlayın, yönetin ve uygulayın.
Varlıklarınızı etkili bir şekilde yönetin ve izleyin, uyumu sağlayın ve duruş sürelerini azaltın.
Ekipman kalibrasyonlarını yönetin, ölçüm doğruluğunu ve toplanan verilerin güvenilirliğini sağlayın.
Çözüme her yerden erişin. Görevleri çevrimdışıyken bile yürütme hareketliliğinden yararlanın.
Şirketinizin BT departmanı için ideal çözümle operasyonel verimliliği ve bilgi güvenliğini sağlayın.
Şirketinizin BT departmanı için ideal çözümle operasyonel verimliliği ve bilgi güvenliğini sağlayın.
Lisans yönetimini merkezileştirin ve BT varlıklarının konumunu kolayca takip ederek CMDB'nizi optimize edin.
Destek biletlerini ve yardım masası süreçlerini, taleplerden olay çözümlemelerine kadar ITIL en iyi uygulamalarını takip ederek otomatikleştirin.
ISO 27001'e uyum sağlayın. Süreçlerinizin güvenlik standartlarına uygun olduğundan emin olun ve siber riskleri azaltın.
Takım performansını, SLA'ları ve son tarihleri gerçek zamanlı olarak izleyin, operasyonları etkilemeden önce sorunları çözün.
Görevleri otomatikleştirin ve basitleştirin, onay süreçlerini hızlandırın ve üstün sonuçlar elde edin.
Görevleri otomatikleştirin ve basitleştirin, onay süreçlerini hızlandırın ve üstün sonuçlar elde edin.
İş akışlarını otomatikleştirin, süreç görünürlüğünü sağlayın ve onayları hızlandırın.
Riskleri kontrol altında tutun. Ceza ve yaptırımlardan kaçının.
İşleri merkezi hale getirin ve tüm departmanların iletişimini basitleştirin.
Süreç performansını gerçek zamanlı izleyin ve bilinçli kararlar alın.
Hukuk departmanı için entegre bir çözümle sözleşme yönetimini basitleştirin ve riskleri azaltın.
Hukuk departmanı için entegre bir çözümle sözleşme yönetimini basitleştirin ve riskleri azaltın.
Taslakları, sözleşmeleri ve vekaletnameleri güvenli ve erişilebilir bir ortamda merkezileştirin, tam sürüm kontrolü ile.
Sözleşme maddelerinin oluşturulması, incelenmesi ve değiştirilmesi taleplerini otomatikleştirerek süreç verimliliği ve izlenebilirlik sağlayın.
Elektronik ve dijital imza sürecini tam güvenlik ve yasal uyumlulukla basitleştirin ve otomatikleştirin.
Hukuki süreçlerle ilgili cezaları ve para cezalarını önleyerek kritik son tarihleri yönetin ve izleyin.
Tablolar, e-postalar ve kağıt işlerini unutun. İnsan Kaynakları ekibiniz için eksiksiz bir çözüm.
Tablolar, e-postalar ve kağıt işlerini unutun. İnsan Kaynakları ekibiniz için eksiksiz bir çözüm.
Eğitimleri ve beceri değerlendirmelerini kolayca planlayın ve uygulayın.
Bireysel boşlukları ve geliştirilmesi gereken alanları ele alın.
Ekibinizin performansını daha iyi anlayın.
Gelecekteki liderler için güçlü bir havuz oluşturun ve iş sürekliliğini sağlayın.
Kalite Yönetim Sisteminiz (QMS) dönüşümünü gerçekleştirin ve ISO 9001 uyumunu sağlayın. Kapsamlı bir platform ile çevikliği ve mükemmelliği elde edin.
Kalite Yönetim Sisteminiz (QMS) dönüşümünü gerçekleştirin ve ISO 9001 uyumunu sağlayın. Kapsamlı bir platform ile çevikliği ve mükemmelliği elde edin.
Uyumsuzluklarınızı tanımlayın, yönetin ve etkili bir şekilde çözün.
Fiziksel ve elektronik belge yönetimini kolaylaştırın ve tüm içerik yaşam döngüsünü otomatikleştirin.
Denetim sürecinizi planlamadan uygulamaya kadar tamamen otomatikleştirin ve faaliyetlerinizde daha yüksek verimlilik sağlayın.
Tedarikçi yönetiminizi dönüştürün ve operasyonel verimliliğinizi maksimize edin.
Şirketinizin OHM operasyonunu entegre ve son derece verimli bir çözümle optimize edin.
Şirketinizin OHM operasyonunu entegre ve son derece verimli bir çözümle optimize edin.
Farklı departmanlara hizmet verirken hız ve verimliliği sağlamak için talep yönetimini birleştirin.
Hizmet taleplerinden yürütmeye kadar iş akışlarını otomatikleştirerek verimliliği artırın.
SSC performansını kesin KPI'larla izleyin, sürekli hizmet iyileştirmesini garanti edin.
Kaynakları optimize ederek ve operasyonel maliyetleri azaltarak entegre ve çevik bir operasyonu teşvik edin.
Projeleri doğru yolda tutmakta zorlanıyor musunuz? Projeleri yönetin, süreçleri basitleştirin, zaman kazanın ve sorunsuz koordinasyonu garanti edin.
Projeleri doğru yolda tutmakta zorlanıyor musunuz? Projeleri yönetin, süreçleri basitleştirin, zaman kazanın ve sorunsuz koordinasyonu garanti edin.
Takımları bir araya getirin, hatta ayrı olduklarında bile. Proje ile ilgili iletişimleri tek bir yerde merkezi hale getirin.
Çevik metodolojiler kullanarak ürün yol haritalarını, iş yüklerini, sprintleri ve daha fazlasını kolayca yönetin.
Projelerinizi kapsamlı zaman çizelgeleri ile izleyin, riskleri ve darboğazları azaltın ve proje verimliliğini optimize etmek için adımlar atın.
Projeleri, toplantıları, görevleri ve programları merkezi hale getirin ve bilgilere dayalı kararlar verin.
Talepten ödemeye kadar tüm satın alma döngüsünü optimize edin; maliyet tasarrufu, çeviklik ve tam kontrol elde edin.
Talepten ödemeye kadar tüm satın alma döngüsünü optimize edin; maliyet tasarrufu, çeviklik ve tam kontrol elde edin.
Verileri, insanları ve süreçleri entegre edin, yanıt verme hızını artırın ve iş ilişkilerini güçlendirin.
Siparişler, faturalar ve diğer iş belgeleri için manuel çalışmayı azaltın.
Lojistik maliyetlerini minimize edin, hizmeti iyileştirin ve tedarik zincirinizdeki değişikliklere uyum sağlayın.
Gerçek zamanlı görünürlük elde edin, tedarik zinciri sorunlarını daha hızlı tanımlayın, anlayın ve çözün.
Farklı yasalara, standartlara ve düzenlemelere etkili ve güvenli bir şekilde uyumu sağlayın.
Farklı yasalara, standartlara ve düzenlemelere etkili ve güvenli bir şekilde uyumu sağlayın.
Risk ve zayıflık haritalamasını otomatikleştirin ve standartlaştırın, kontrol ve azaltma yöntemlerini oluşturun.
Politika ve prosedürlerin oluşturulmasını ve dağıtımını otomatikleştirerek tutarlı bir anlayış sağlayın.
Denetimlerinizi baştan sona etkili bir şekilde planlayın ve otomatik raporlar oluşturun.
Eylem planları oluşturun, tüm faaliyetleri kaydedin, ilerlemeyi takip edin ve merkezi bir ortamda işbirliğini teşvik edin.
Düzenleyici uyumluluk maliyetlerini azaltın, verimliliği artırın ve riskleri azaltın.
Verimliliği ve mükemmeliyeti artırın: sorunsuz bir şekilde düzenleyin, belgeleyin ve izleyin.
Süreçleri entegre ederek ve riskleri yöneterek enerji sektöründe verimliliği ve mükemmeliyeti artırın.
Risk yönetiminde verimliliği en üst düzeye çıkarın ve yapay zeka destekli içgörüler ile bulutta tam belge izlenebilirliği sağlayarak uyumluluğu garantileyin.
Ürün geliştirme süreçlerini kolaylaştırın, teknolojik yenilikleri teşvik edin ve AS9100 gibi standartlara uygunluğu sağlayın.
Çevikliği güçlendirin, proje karlarını artırın, dijitalleştirin ve üretkenliği yeni zirvelere taşıyın.
Vatandaşlara olağanüstü destek sunmak için süreçleri yeniden gözden geçirin.
Süreçleri otomatikleştirin, uyumluluğu sağlayın ve ürün piyasaya sürme döngülerini hızlandırın.
Verimliliği artırın, iş birliğini teşvik edin ve ISO 14001/45001 standartlarına uyun
AEC yönetimini dönüştürün: süreçleri basitleştirin, riskleri azaltın ve verimliliği artırın.
Maliyetleri azaltın, verimliliği artırın ve IATF 16949 gibi standartlara uygunluğu sağlayın.
Operasyonel verimliliği artırın, envanter maliyetlerini düşürün ve ürün yönetimini geliştirin.
Sağlık hizmetlerini optimize edin: Prosedürleri standartlaştırın, kaynakları optimize edin ve uyumluluğu sağlayın.
Tarım sektöründe zaman kazanın, uyumluluğu sağlayın ve izlenebilirliği artırın.
Envanteri optimize edin, bakımı kolaylaştırın, güvenliği sağlayın ve üretkenliği artırın.
İnovasyonu artırın, süreçleri kolaylaştırın ve ISO 27001 ve 9001 standartlarına uyum sağlayın.
Süreçleri otomatikleştirin, uyumluluğu sağlayın ve ürün piyasaya sürme döngülerini hızlandırın.
Verileri verimliliğe dönüştürün, kesinti sürelerini azaltın ve verimlilik, kalite ve karı artırın.
Süreçleri basitleştirin, memnuniyeti artırın ve FSSC 22000 gibi gıda standartlarını karşılayın.
Enterprise
A 75% reduction in governance and management costs, saving BRL 300,000.
Customer satisfaction reached an all-time high, with a 99.5% approval rating.
Effortless access to information across departments.
Weknow is the first company in Brazil to develop data intelligence solutions for the healthcare market—serving hospitals, health insurers, clinics, and laboratories. Recognized as the most innovative healthtech in corporate collaboration, Weknow focuses on creating solutions that automate processes and simplify the work of healthcare managers. With its proactive intelligence, the company helps increase revenue, reduce costs, and enhance clinical and operational efficiency, transforming its customers into smart, connected, and accessible institutions.
Weknow, a Brazilian technology startup specializing in healthcare solutions, has overcome significant challenges and achieved exponential growth with the implementation of SoftExpert Suite. The platform not only enhanced Weknow’s internal efficiency but also strengthened its position as a leader in the Healthtech market.
"What led us to seek out SoftExpert Suite was the challenge of transitioning from a small company to a large one, from a startup to a scale-up. More than that, we didn’t have defined processes, we didn’t have KPIs, and we lacked a truly professional management structure," says Pedro Burguesan, Co-founder & CBO of Weknow Healthtech.
Initially, Weknow adopted BPM to map and optimize operational processes, defining the company's workflow patterns. Then, they implemented CPM to improve performance measurement and make necessary adjustments. This period was marked by challenging transformations aimed at accelerating the company’s growth. Later, they introduced GRC, ensuring compliance with LGPD—crucial for healthcare operations—guaranteeing full regulatory adherence and security.
"From a technical perspective, the tool was easy to implement, but culturally, it was a big challenge. We often say we had to ‘press where it hurt’—we identified inefficiencies and forced changes to bridge the gap and keep growing."
With the implementation of SoftExpert Suite, Weknow reduced governance and management costs by 75%, saving approximately 300,000 reais. "SoftExpert provided us with an integrated solution that not only cut operational costs but also drastically improved our efficiency and effectiveness," Burguesan explains.
Beyond cost savings, Weknow recorded an impressive 98% revenue growth since 2020.
"We literally doubled our revenue, which reflects not just our growth but also the renewed trust our clients have in our services. Customer satisfaction also reached a new milestone, hitting 99.5%. SoftExpert has not only helped us improve internal processes but also strengthened our client relationships, which is crucial for us," adds Burguesan.
From a local startup in Santa Catarina, Weknow has emerged as one of Brazil’s top Healthtech companies, securing the #1 Healthtech ranking for the second consecutive year in the 100 Open Startups ranking.
"SoftExpert Suite was essential to our growth journey. It not only provided us with the tools to optimize our processes but also empowered us to innovate and expand our services with confidence," Burguesan concludes.
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