Knowledge Base

Centralize and disseminate knowledge efficiently. Create segmented bases and register articles, fostering collaboration and enhancing productivity. Experience the ease of capturing and organizing knowledge in an intuitive and secure environment.

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More efficiency for your routine

Operational efficiency

Equipped with robust search mechanisms, users can instantly locate answers in the knowledge base, minimizing problem-solving time and enhancing operational efficiency.
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Knowledge preservation

Leverage seamless integration with other SoftExpert Suite components to preserve generated knowledge and foster unified information management.
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Organization

Manage knowledge bases by subjects, departments, or products for effective organization. Make it easy to find information and ensure relevant access for each team.
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Knowledge centralization

Efficiently centralize and disseminate knowledge by creating segmented bases categorized by area, subject, or interest to facilitate access and retention of valuable information.
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Keep information organized, accessible and easy to manage with knowledge base software

Article management

Create and maintain up-to-date and relevant articles through a rigorous review and approval process, ensuring that shared knowledge is accurate and valuable.

Multilingual editor

Author articles in multiple languages, utilizing an editor that supports the inclusion of images, videos, audios, and links, expanding content reach and comprehension.

Security

Restrict access to authorized users only through advanced security mechanisms, safeguarding the integrity and confidentiality of information.

External access

Make access to knowledge easier for external users by publicly sharing articles and expanding the reach of your knowledge base.

Change control

Manage article security with granular controls for viewing, editing, and deletion, safeguarding information while fostering collaboration.

Self-service portals

Optimize service time with self-service portals, enabling users to find solutions quickly.

Bring this solution to your company

Why do customers choose SoftExpert

Success Case
Comau increases operational efficiency and reduces risk of failure by 60% with SoftExpert
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Success Case
Hyundai reduced rework by 57% by automating its innovation program
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Kley Hertz

Success Case
Kley Hertz enhances processes, ensures information security, and increases productivity by 60% with SoftExpert
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Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
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Success Case
Dos Pinos centralizes 186 services with SoftExpert Suite and saves over 30% by implementing a Shared Services Center (SSC)
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Discover the solutions that are part of SoftExpert Knowledge Base

Project and Portfolio - PPM
Enterprise Service - ESM
IT Service Management

Project and Portfolio - PPM

Modernize and simplify your project and portfolio management system with essential resources to help you plan, execute and monitor your projects to ensure their successful completion according to PMBOK guidelines. Explore how PPM software products can empower your team.

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Enterprise Service - ESM

Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.

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IT Service Management

Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

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