IT Service Management

Streamline IT management and boost operational efficiency with an integrated ITSM platform. Centralize incident management, automate processes, and track real-time metrics to align technology with your business goals.

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Improve productivity and quality of services, reduce response times, and boost results

Requests

  • Manage requests efficiently with automated workflows, ensuring standardization and traceability at every step of the process.
  • Automatically classify and prioritize requests based on predefined criteria, triggering escalations to meet deadlines.
  • Monitor and ensure SLA (Service Level Agreement) compliance with tools that track deadlines and notify delays.
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Agility

  • Provide an intuitive service catalog, making it easy for users to submit requests with clear and organized options.
  • Enable users to track their requests in real time and access solutions independently, reducing the burden on support teams.
  • Consolidate documents, guides, procedures, and solutions into a single accessible repository, ensuring quick access for teams and users alike.
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Availability

  • Quickly resolve incidents with optimized workflows and centralized processes, minimizing downtime and maximizing service continuity.
  • Implement changes in a structured manner to reduce risks and ensure service continuity, safeguarding availability during transitions.
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Centralized Portals

  • Monitor request handling performance with interactive dashboards and detailed reports.
  • Provide users with a single location to log tickets, submit requests, and access information, eliminating the confusion of multiple channels.
  • Integrate the portal with other solutions, such as asset management, incident management, and change management, creating a holistic and centralized view of all IT operations.
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Bring this solution to your company

Learn more about the solution

Discover the modules that are part of SoftExpert ITSM

Analytics
Action Plan
Asset
Document
Form
Incident
Kanban
Knowledge Base
Maintenance
Meeting
Performance
Problem
Process
Project
Survey
Time Control
Workflow

Real-time data for better decisions

Learn how

Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.

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    Analytics
    Real-time data for better decisions
    Learn how
    Maximize the potential of your business with data analytics tools to empower your decisions. Uncover insights from complex data, identify meaningful trends and patterns, and visualize critical information in real-time. Transform data into strategy and drive your organization's success with SoftExpert Analytics.

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

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Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

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