"SoftExpert Suite was the most complete solution we found on the market. Now, document control is effective, and strategic planning execution has improved because users can easily monitor deviations, analyze data, plan, and take action while keeping a full history of decisions."

Delton Digelmas Giacomozzi - IT manager at BN Papéis

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Supporting certification maintenance

The solution helps the company maintain its ISO 9001 and ISO 14001 certifications

Integrated management of documents and performance indicators

The company manages around 500 documents and 150 indicators through the platform

Fewer nonconformities

Over 400 process-related issues have already been resolved using the solution

BN Papéis

With more than 15 years in the market and a team of 130 employees, BN Papéis has the capacity to produce 55 tons of specialty paper per day, ranging from 18 to 50 grams per square meter (g/m²), in various formats for a wide range of applications. The company supplies all Brazilian states, as well as Argentina, Mexico, and Bolivia.

When spreadsheets can’t keep up anymore

As operations grew more complex and quality standards rose, BN Papéis realized it was time for a change. Manual controls and scattered spreadsheets could no longer keep up with the pace of the business.

“Our management was spreadsheet-based and extremely time-consuming,” explains Delton Digelmas Giacomozzi, IT Supervisor at BN Papéis. “Audit failures kept recurring because document control was manual, and we faced many challenges when it came to registering, analyzing, and addressing nonconformities.”

Manual data compilation for document and performance management led to errors, rework, and prevented the team from focusing on more strategic tasks. It was time to find a solution that could automate processes and bring more control, speed, and security to daily operations.

Technology driving transformation

To take its management practices to the next level, BN Papéis implemented SoftExpert Suite. The company adopted the platform’s Document, Performance, Projects, Problem, Action Plan, and Process components—an integrated, robust solution designed to support management excellence, process optimization, and regulatory compliance. Today, around 30% of employees use the system as part of their daily routines, boosting efficiency, organization, and control.

Results that make a difference

With SoftExpert Suite, BN Papéis unified the management of documents, KPIs, and projects into a single platform, bringing greater speed, control, and efficiency to its operations. The solution has also become a key ally in maintaining ISO 9001 and ISO 14001 certifications, ensuring compliance with regulatory requirements.

Today, the entire lifecycle of documents, performance metrics, and indicators is managed digitally—resulting in time savings, faster deliverables, and a significant drop in nonconformities. The impact is clear: roughly 500 documents and 150 indicators are monitored through the system, and more than 400 process-related issues have been resolved since implementation.

"SoftExpert Suite was the most complete solution we found on the market. Now, document control is effective, and strategic planning execution has improved because users can easily monitor deviations, analyze data, plan, and take action while keeping a full history of decisions," says Delton Digelmas Giacomozzi, IT Supervisor at BN Papéis.

Heading into the future with confidence and control

By embracing digital transformation through SoftExpert Suite, BN Papéis has achieved more than just process efficiency—it has gained security, traceability, and a solid foundation for sustainable growth. Technology is no longer just a support function; it has become a strategic part of the business, connecting people, processes, and results.

And the journey is far from over. The company continues to explore new ways to expand its use of the platform, bringing more areas on board and further strengthening its culture of continuous improvement.

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