Enterprise Service - ESM

Integrate service processes, IT tickets, incident and problem management, SLA (Service Level Agreement), knowledge base, configuration management (CMDB), and change management on a single platform.

See how to intelligently manage your corporate services

SoftExpert ESM is a software solution for corporate service and IT service management (ITSM). It is based on best corporate services practices, including ITIL® and other frameworks widely adopted by the market.

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Improve productivity and quality of services, reduce response times, and boost results

Requests

  • Centralize the service request process for different areas such as IT, HR, financial and legal, among others. 
  • Prioritize requests, optimize the distribution of activities and avoid overloading the team. 
  • Track the status of requests and automate alerts and notifications for those responsible. Store the knowledge generated from the history of requests and problem resolution.
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Self-service portals

  • Encourage self-service through personalized service portals, avoiding redundant requests and allowing users to solve their own demands. 
  • Provide pre-formatted procedures and knowledge bases to employees, customers and partners. 
  • Optimize company activities and allocate resources to more important demands.
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Service Catalog

  • Create service requests with a central repository updated in real time. 
  • Simplify opening requests and tickets by creating unified service catalogs for each department. 
  • Design specific workflows for each need with process modelers and no-code electronic forms.
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Integration

  • Easily integrate service processes with resource, portfolio, and project management. 
  • Investigate occurrences with built-in root cause analysis resources. 
  • List all IT asset information in a single asset management repository. 
  • Generate analytics reports with service quality and performance indicators.
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Why customers choose SoftExpert ESM

Process Automation

Optimize service processes with automation, increasing efficiency and reducing operational errors.

Real-time monitoring

Monitor services in real time to identify and resolve problems before they affect operations.

Centralization of Services

Centralize all requests and services on a single platform, facilitating management and control.

Efficient Incident Management

Resolve incidents quickly and effectively with an organized, data-driven system.

Continuous Improvement

Identify opportunities for improvement and implement actions to continuously improve the services provided.

Customer satisfaction

Ensure customer satisfaction through agile service management and personalized attention.

Why do customers choose SoftExpert

Belgo Bekaert

Success Case
Belgo Bekaert Arames optimizes document management and reduces time by 75% with SoftExpert's solution
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Success Case
With SoftExpert Suite in the cloud, Biomm reduces document management costs by 40%
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Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
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Biosev

Success Case
Biosev manages documents, projects, requests, and action plans with over 750 active users within SoftExpert Suite.
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Success Case
Find out how SoftExpert helped Cimento Apodi manage different areas of the company: corporate risks, internal auditing and internal controls
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Bring this solution to your company

Ensure compliance with the following regulations and standards

Learn more about the solution

Discover the modules that are part of SoftExpert ESM.

Action Plan
Analytics
Asset
Document
Form
Kanban
Knowledge Base
Maintenance
Meeting
OKR
Performance
Process
Project
Survey
Time Control
Workflow
Problem
MSA
Archive
Copilot AI
Drive

See everything the solution offers to your company

A complete solution that integrates all your company's processes, promoting innovation and efficiency in a single ecosystem.

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Customize the solution to your needs

Add new modules to your product, customize your experience and get all the solutions you need for your company.

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