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Aumenta la collaborazione e la compliance nella tua azienda con SoftExpert Excellence Suite, la piattaforma integrata che offre tutto ciò di cui hai bisogno in un'unica soluzione.
Soluzioni modulari e integrate che lavorano insieme per aumentare l'efficienza e l'eccellenza operativa nella tua azienda.
Innovation management - how to ensure competitiveness and sustainability in your business
Scarica• Accordo sul Livello di Servizio (SLA)
• Cronologia delle richieste
• Portali self-service
• Catalogo dei servizi
How to Implement IT Service Management that Supports Your Company's Strategy and Objective
Scarica"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"SoftExpert's technology has been a real milestone for us, bringing significant change to our processes and directly impacting the experience of our cooperative members. Modernizing our technology is crucial for us to keep progressing and enhancing our performance. That's why we are committed to extending these solutions to other internal processes, as we believe they are disruptive technologies with great potential for application in various areas. A true success story in automation and artificial intelligence, which is already inspiring other financial cooperatives to optimise their processes through technology."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
"The initiative has been essential in consolidating the SER+ program onto a single platform, making it easier to implement the Excellence Project while boosting idea generation within the Kaizen methodology. It has also streamlined processes and greatly enhanced efficiency, supporting our ongoing commitment to continuous improvement."
Ottimizza l'operatività del SSC della tua azienda con una soluzione integrata e altamente efficiente.
Ottimizza l'operatività del SSC della tua azienda con una soluzione integrata e altamente efficiente.
Unifica la gestione delle richieste, garantendo velocità ed efficienza nel servizio ai diversi dipartimenti.
Automatizza i flussi di lavoro, dalle richieste di servizio all'esecuzione, aumentando la produttività.
Monitora le prestazioni del SSC con KPI precisi, garantendo un miglioramento continuo del servizio.
Favorisci un'operazione integrata e agile, ottimizzando le risorse e riducendo i costi operativi.
Automatizza e semplifica il lavoro, accelera le approvazioni e ottieni risultati migliori.
Automatizza e semplifica il lavoro, accelera le approvazioni e ottieni risultati migliori.
Automatizza i flussi di lavoro, ottieni visibilità sui processi e accelera le approvazioni.
Tieni i rischi sotto controllo. Evita multe e sanzioni.
Centralizza il lavoro e ottimizza la comunicazione tra tutti i reparti.
Ottieni il monitoraggio in tempo reale delle prestazioni del processo per prendere decisioni informate.
Garantisci l'efficienza operativa e la sicurezza delle informazioni con la soluzione ideale per il reparto IT della tua azienda.
Garantisci l'efficienza operativa e la sicurezza delle informazioni con la soluzione ideale per il reparto IT della tua azienda.
Centralizza la gestione delle licenze e traccia facilmente la posizione degli asset IT, ottimizzando il tuo CMDB.
Automatizza i ticket di supporto e i processi dell'help desk, dalle richieste alla risoluzione degli incidenti, seguendo le best practice ITIL.
Conformati alla ISO 27001. Assicurati che i tuoi processi rispettino gli standard di sicurezza e riduci i rischi informatici.
Monitora le prestazioni del team, gli SLA e le scadenze in tempo reale, risolvendo i problemi prima che impattino sulle operazioni.
Semplifica la gestione dei contratti e riduci i rischi con una soluzione integrata per il dipartimento legale.
Semplifica la gestione dei contratti e riduci i rischi con una soluzione integrata per il dipartimento legale.
Centralizza bozze, contratti e procure in un ambiente sicuro e accessibile, con controllo completo delle versioni.
Automatizza le richieste di creazione, revisione e modifica delle clausole contrattuali, garantendo efficienza e tracciabilità dei processi.
Semplifica e automatizza il processo di firma elettronica e digitale con completa sicurezza e conformità legale.
Gestisci e monitora le scadenze critiche, prevenendo sanzioni e multe legate ai processi legali.
Dì addio ai guasti delle macchine, alle soste non pianificate e ai costi inutili. Ottimizza il controllo degli attivi e assicurati il pieno controllo delle tue operazioni.
Dì addio ai guasti delle macchine, alle soste non pianificate e ai costi inutili. Ottimizza il controllo degli attivi e assicurati il pieno controllo delle tue operazioni.
Pianifica, gestisci ed esegui gli ordini di servizio in modo efficiente.
Gestisci e monitora in modo efficace i tuoi attivi, garantisci la conformità e riduci i tempi di inattività.
Gestisci la calibrazione delle apparecchiature, garantendo la precisione delle misure e l'affidabilità dei dati raccolti.
Accedi alla soluzione da qualsiasi luogo. Abbi mobilità per svolgere compiti, anche se sei offline.
Hai difficoltà a mantenere i progetti in carreggiata? Gestisci progetti, semplifica i processi, risparmia tempo e assicurati un perfetto coordinamento.
Hai difficoltà a mantenere i progetti in carreggiata? Gestisci progetti, semplifica i processi, risparmia tempo e assicurati un perfetto coordinamento.
Avvicina i team anche se sono distanti. Centralizza le comunicazioni relative ai progetti in un unico posto.
Gestisci facilmente le roadmap dei prodotti, backlog, sprint e molto di più, utilizzando metodologie agili.
Tieni traccia dei tuoi progetti con cronoprogrammi completi, riduci i rischi e i colli di bottiglia e adotta misure per aumentare l'efficienza dei tuoi progetti.
Centralizza progetti, riunioni, attività e cronoprogrammi, e prendi decisioni informate.
Trasforma il tuo SGQ e garantisci la conformità alla norma ISO 9001. Crea agilità e raggiungi l'eccellenza con una piattaforma completa
Trasforma il tuo SGQ e garantisci la conformità alla norma ISO 9001. Crea agilità e raggiungi l'eccellenza con una piattaforma completa
Identifica, gestisci e risolvi in modo efficiente le tue non conformità.
Facilita la gestione dei documenti fisici ed elettronici e automatizza l'intero ciclo di vita dei contenuti.
Automatizza l'intero processo di audit dalla pianificazione all'esecuzione e promuovi una maggiore efficienza nelle tue attività.
Trasforma la gestione dei tuoi fornitori e aumenta la tua efficienza operativa.
Dimentica i fogli di calcolo, le email e le carte. Una soluzione completa per il tuo team HR.
Dimentica i fogli di calcolo, le email e le carte. Una soluzione completa per il tuo team HR.
Pianifica ed esegui facilmente formazioni e valutazioni di competenze.
Affrontano le lacune individuali e le aree in cui è necessario sviluppare le competenze.
Comprendi meglio come si sta comportando la tua squadra.
Costruisci una solida pipeline di futuri leader e mantieni la continuità aziendale.
Ottimizza l’intero ciclo di acquisto – dalla richiesta al pagamento – generando risparmio, agilità e controllo totale.
Ottimizza l’intero ciclo di acquisto – dalla richiesta al pagamento – generando risparmio, agilità e controllo totale.
Integra dati, persone e processi, aumenta la capacità di risposta e migliora le relazioni commerciali.
Riduci il lavoro manuale sugli ordini, le fatture e altri documenti aziendali.
Riduci al minimo i costi logistici, migliora il servizio e adattati ai cambiamenti nella catena di fornitura.
Ottieni il monitoraggio in tempo reale, rileva, comprendi e risolvi i problemi della catena di fornitura più velocemente.
Garantisci la conformità a leggi, standard e regolamenti diversi, in modo efficiente e sicuro.
Garantisci la conformità a leggi, standard e regolamenti diversi, in modo efficiente e sicuro.
Automatizza e standardizza la mappatura dei rischi e delle vulnerabilità e definisci controlli e metodi di mitigazione.
Pianifica i tuoi audit in modo efficace dall'inizio alla fine e genera report automatizzati.
Crea piani d'azione, registra tutte le attività, monitora i progressi e promuovi la collaborazione in un ambiente centralizzato.
Snellisci lo sviluppo del prodotto, promuovere l'innovazione tecnologica e garantisci la conformità agli standard come AS9100.
Risparmia tempo, garantisci la conformità e migliora la tracciabilità nel settore agroalimentare.
Semplifica i processi, migliora la soddisfazione e rispetta gli standard di sicurezza alimentare come FSSC 22000.
Riduci i costi, aumenta la produttività e garantisci la conformità agli standard come IATF 16949.
Automatizza i processi, garantisci la conformità e accelera i cicli di rilascio dei prodotti.
Migliora l'efficienza e l'eccellenza: snellisci, documenta e monitora senza intoppi.
Aumenta l'efficienza operativa integrando i processi, gestendo i progetti e analizzando i rischi nelle tue operazioni.
Aumenta l'efficienza, promuovi la collaborazione e rispetta gli standard ISO 14001 e 45001.
Riduci i costi di conformità normativa, aumenta la produttività e mitiga i rischi.
Trasforma la gestione AEC: snellisci i processi, riduci i rischi e aumenta la produttività.
Automatizza i processi, garantisci la conformità e accelera i cicli di rilascio dei prodotti.
Trasforma i dati in produttività, riduci i tempi di inattività e aumenta l'efficienza, la qualità e i profitti.
Potenzia l'agilità, aumenta i profitti dei progetti, digitalizza e scala la produttività a nuove altezze.
Ottimizza la governance, aumenta l'efficienza e garantisci l'adesione alla conformità globale.
Ottimizza l'assistenza sanitaria: standardizza le procedure, ottimizza le risorse e garantisci la conformità.
Rivoluziona i processi per fornire un supporto eccezionale ai cittadini in modo più efficiente.
Incentiva l'innovazione, ottimizza i processi e rispetta gli standard ISO 27001 e 9001.
Ottimizza l'inventario, razionalizza la manutenzione, garantisci la sicurezza e aumenta la produttività.
Aumenta l'efficienza operativa, riduci i costi di inventario e migliora la gestione dei prodotti.
Enterprise
Language:
🇺🇸 Inglese
🇧🇷 Portoghese
🇪🇸 Spagnolo
🇩🇪 Tedesco
🇫🇷 Francese
🇮🇹 Italiano
🇹🇷 Turco
Transparency in mapping processes, enabling real-time monitoring for efficient management
Real-time data analysis assists in decision making and provides autonomy to model processes internally
Reduction in management and review time by almost 80%
Química Sintética - Chemo is part of the Spanish multinational group Insud Pharma, which manufactures and sells active pharmaceutical ingredients (API) for multiple pharmaceutical products. The company is headquartered in Alcalá de Henares, Spain. Initially, the key product at Química Sintética was chloramphenicol. Later, this production was expanded to include the synthesis of chemical intermediates for the pharmaceutical and veterinary industries, thus converting the facilities into a multipurpose plant of great flexibility and versatility. These characteristics, combined with a clear philosophy of innovation, have positioned Química Sintética as a leader in its field.
The pharmaceutical sector is exceptionally unique given its high level of regulation, posing a significant challenge in terms of document management, compliance, and organization. To maintain the quality and safety required by this sector and hold a competitive advantage, there is no other option than making technology a protagonist. Aware of this reality, Química Sintética - Chemo, a leading company in the pharmaceutical industry with more than 50 years of experience, took a significant step towards digital transformation. It recognizes the challenges associated with cultural change and processes but is firmly convinced of the importance of not remaining in the past and taking advantage of the opportunities that technology can offer the business. Carlos Heredia Benito, Continuous improvement coordinator at Chemo, says that the company began researching technologies that could help in this automation journey. This became necessary as all manufacturing guides were recorded on paper forms, which took excessive time to manage, without adding value.
We were looking for a solution that adapted quickly and intuitively to our needs, ensuring the best cost-effective outcomes.
Among the criteria set for choosing the solution were business process modeling, automation of electronic forms, monitoring of ongoing processes, analysis and stratification of results, flow review and approval control, integration with other technologies, and maintaining the necessary safety requirements to comply with regulations such as the FDA (Food and Drug Administration), the body that controls all American and imported products sold in the United States.
Once the criteria were established, we went to the market and, after analyzing several options, the SoftExpert platform was the one that best suited our needs, points out Carlos
The technology that best met the regulatory requirements and user experience on the production line was the SoftExpert software used for managing and recording business processes. Initially, it was used by all operators and technicians in the Production and Quality areas for the processes and controls required by EBR. Later, features were included, and flows were designed for other areas. It is currently used by most departments. Thanks to this solution, a multitude of processes have been automated, such as manufacturing practices, warehouse material management, quality reviews, maintenance orders, and R&D databases. Currently, with SoftExpert it is possible to map processes, subprocesses, inputs and outputs, identify risks and process indicators, model workflows, and create electronic forms using an intuitive interface. Additionally, it easily integrates with other systems and external data sources. Users can perform activities using mobile devices and monitor execution in real time through custom dashboards.
Now, forms containing manufacturing instructions are developed and managed on the SoftExpert Suite platform. This guarantees the use of technical documents that are always up to date, which significantly reduces the use of paper, the time spent recording forms and errors. To give you an idea of the benefits, the activity of reviewing production records, which used to take an average of 5 days to complete, is now performed in less than a day. Also, the process of capturing and analyzing data, which used to take days, is now done in just a few minutes with just a few clicks.
The platform offers in-depth views of the business through dashboards and control panels, allowing us to access data anytime, anywhere, he states.
Among the results achieved, the coordinator also highlights: flexibility in managing records, work instructions, standards, procedures, added to full control of production processes and complete real-time data analysis of production processes in a simple and agile way. Also, real-time data analysis assists in decision making and provides autonomy to model processes internally. Moreover, the solution meets the requirements and validation processes of FDA 21 CFR Part 11, through resources for managing documents, records, reviews, access control, audit monitoring, indicators, processes, among other items. This increases organizational efficiency. The solution integrates users, teams, and departments through standardized processes, providing greater visibility to managers.
With SoftExpert EBR, in addition to reducing management and review time by almost 80%, we ensure that process parameters comply with the established limits and the correct completion of guides, with information being provided by the different departments in real time.
Quality and design-related documents are securely stored and subject to strict review control. Only authors are allowed to make edits, which means experts and leaders are systematically assigned to review and approve changes. During an audit, the team can access any revisions thanks to the traceability of historical records. This approach simplifies the audit process and minimizes follow-up actions required to address open questions and process findings.
Process owners and managers have improved multiple dashboards and reports, adapting them to user needs. This approach encourages adoption of the new solution and adds value to all company stakeholders.