Customer

Drive customer loyalty, satisfaction, and success in your business. An ideal solution for companies that want to put the customer at the center of their operations and achieve exceptional results.

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More efficiency for your routine

Customer Centralization

Register all customers and their important data in one centralized location, fostering long-lasting and meaningful relationships by offering more personalized and high-value experiences.
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Customer Categorization

Increase accuracy in strategic decision-making based on customer segments, behavior insights, and preferences.
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Increased customer satisfaction

Consistently meet customer expectations by resolving issues promptly and providing exceptional support across all touchpoints.
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Compliance with standards

Comply with quality standards, such as ISO 9001, through tools that optimize company time, as well as streamline and centralize customer records and portfolios.
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Organize customer records in a practical way with data centralization software

Data management

Manage customer data quickly and easily by gathering all information in one place, such as documents, contracts, certificates, and statements.

Efficient search

Optimize the search for registered customers using categories, keywords, or related attributes.

Process automation

Automate repetitive tasks and processes, such as sending follow-up emails and scheduling meetings, to increase team efficiency and productivity.

Customizable questionnaires

Create custom forms and send them to your customers using the integration with SoftExpert Survey.

Centralized information

Visualize FMEAs, audits, requirements, and APQP-PPAP activities associated with customers.

Integration

Integrate the tool with different communication channels to ensure consistent, omnichannel communication with customers.

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Why do customers choose SoftExpert

Success Case
Comau increases operational efficiency and reduces risk of failure by 60% with SoftExpert
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Success Case
Hyundai reduced rework by 57% by automating its innovation program
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Kley Hertz

Success Case
Kley Hertz enhances processes, ensures information security, and increases productivity by 60% with SoftExpert
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Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
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Success Case
Dos Pinos centralizes 186 services with SoftExpert Suite and saves over 30% by implementing a Shared Services Center (SSC)
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Discover the solutions that are part of SoftExpert Customer

Enterprise Asset - EAM
Environment, Health, and Safety - EHSM
Product Lifecycle - PLM
Enterprise Quality - EQM
Supplier Lifecycle - SLM

Enterprise Asset - EAM

SoftExpert EAM is a complete enterprise asset management software. It supports the development of comprehensive calibration and maintenance plans, extending equipment lifespan, improving asset reliability, and ensuring compliance with international standards such as ISO 50001, ISO 55000, ISO 55001, and ISO 17025.

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Environment, Health, and Safety - EHSM

Prevent incidents, reduce costs, and ensure compliance using an integrated management software for environment, health and safety processes.

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Product Lifecycle - PLM

Improve your product lifecycle management efficiently and cost-effectively, from conception, design, manufacturing and services to delivery and tracking. Do all of this with an accessible, easy-to-use and completely web-based product lifecycle management system.

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Enterprise Quality - EQM

Modernize your quality management system with quality management software, reduce the work required to maintain compliance, improve agility and transparency, and promote continuous improvement across your organization while increasing customer satisfaction.

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Supplier Lifecycle - SLM

Improve the control and quality assessment of your suppliers throughout supplier lifecycle operations, from their initial identification and qualification to performance monitoring and supply base rationalization, using an intuitive and uncomplicated supplier lifecycle management software.

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Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

An award-winning platform recognized by customers

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