Outsourcing

Achieve your business goals with specialized and personalized support

Overview

More and more, managers and the market understand the importance of having a specialized team for specific objectives within their companies. Hiring new staff isn’t always the best approach, as it can inflate payroll and add additional costs. If you need to: Implement improvements, controls, and processes in SoftExpert Suite Lack time or qualified internal resources Provide support and assistance to the internal business team Gain valuable insights into technology and the current market Avoid bureaucracy Receive high-quality service and deliverables Focus your internal team on the core business SoftExpert Outsourcing is the perfect solution for you. Our team of specialized consultants works in partnership with you in a simple and flexible way.

How the service works

Learn about the stages of this service

BPO Consultancy
BPO Development
BPO Help Desk
BPO Environment
BPO Project Management
Benefits of adopting this service

Overview

SoftExpert offers the BPO Consultancy service, which enables the practical and efficient allocation of experienced and highly skilled professionals to execute consultancy services on SoftExpert solutions.

This service allows for the monitoring or execution of routines, configurations, parameterizations, and system resource registrations.

Modalities

  • Hourly packages
  • Ad hoc hours: contracting ad hoc hours to handle specific demands

Benefits for the Client

  • Work from specialized professionals according to the client's profile and needs
  • Productivity gains in change processes
  • Cost reduction
  • No internal bureaucracy for approving new demands

Main Activities

  • Analyze change requests submitted by the client
  • Assess the suitability of the current configuration considering the client’s reality
  • Apply the configurations approved by the client

Main Deliverables

  • System parameterization and configuration
  • Execution of registrations
  • Support to key users and end-users in performing tasks within the SoftExpert Suite

Client Responsibilities

  • Support consultants in activities as needed
  • Provide access to the system for analysis of parameterization and configuration
  • Approve the service documentation executed

Assumptions and Restrictions

  • Service execution will be 100% remote
  • Voltar aos tĂłpicos
    BPO Consultancy

    Overview

    SoftExpert offers the BPO Consultancy service, which enables the practical and efficient allocation of experienced and highly skilled professionals to execute consultancy services on SoftExpert solutions.

    This service allows for the monitoring or execution of routines, configurations, parameterizations, and system resource registrations.

    Modalities

    • Hourly packages
    • Ad hoc hours: contracting ad hoc hours to handle specific demands

    Benefits for the Client

    • Work from specialized professionals according to the client's profile and needs
    • Productivity gains in change processes
    • Cost reduction
    • No internal bureaucracy for approving new demands

    Main Activities

    • Analyze change requests submitted by the client
    • Assess the suitability of the current configuration considering the client’s reality
    • Apply the configurations approved by the client

    Main Deliverables

    • System parameterization and configuration
    • Execution of registrations
    • Support to key users and end-users in performing tasks within the SoftExpert Suite

    Client Responsibilities

    • Support consultants in activities as needed
    • Provide access to the system for analysis of parameterization and configuration
    • Approve the service documentation executed

    Assumptions and Restrictions

    • Service execution will be 100% remote

Compliance with global privacy and security standards

Advanced data protection

SoftExpert ensures the protection of your company's data and compliance with the requirements of the latest standards.

Integrate with your ERP, CRM, Office365, and much more

Connect SoftExpert Suite to other business tools already used in your organization.

Worldwide Office Locations

Supporting and implementing your growth and expasion everywhere! We are present locally, ready to ensure that SoftExpert solutions are working without limits.

Find the right solution for your needs

Why do customers choose SoftExpert

Success Case
Buschle & Lepper boosts performance with an 81% increase in preventive maintenance and expands revenue with SoftExpert
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Adami

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Adami S.A. increases performance with SoftExpert's strategic indicator management solution
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Simoldes Plastic Division

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Simoldes Plastic Division increases productivity in Portugal with SoftExpert
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Gestamp

Success Case
Gestamp Reduces Production Printouts by 50% and Improves Document and Information Quality
See The Full Story

Helibras

Success Case
Helibras, an Airbus Group company, improves document management with a SoftExpert solution
See The Full Story

CSN ParanĂĄ

Success Case
CSN ParanĂĄ optimizes indicator management and reduces time, gaining 42 days per year in efficiency
See The Full Story

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